Professional Phone Append Services for Nonprofits
Leverage our expert phone append services to enhance your data quality and reach donors where they are.
What is a phone append?
A phone append is the process of collecting phone numbers for your contacts. You run your contact list through databases of contact information, or you turn to a dedicated services provider to do the work for you.
Then, the software or provider matches identifying information (such as names, email addresses, and postal addresses) from your contact list with phone data from a comprehensive database.
Appending this information allows your organization to create comprehensive supporter profiles and ensure you have the most up-to-date phone numbers for everyone.
Why use phone appends?
With so many digital and physical ways to contact donors, how do you know which channel is the best one?
In a world of endless distractions, a direct conversation between your organization’s team and supporters is the most effective way to garner support for your mission.
NPOInfo can help you tap into the best channel for a direct connection: a phone or text conversation. With our phone append services, our team is able to take just a few data points from your supporter database and locate landline and cell numbers for your donors, volunteers, and other contacts.
Is a phone append right for your organization?
Sometimes, an email just isn’t enough. Your organization needs to start a one-on-one conversation between a member of your team and your donor to truly convey your message.
Is your message right for a phone or SMS conversation? Ask the following questions to find out:
- Do your donors give to your organization because they feel a deep, personal connection to your mission or organization?
- Do you have a large number of team members at your organization or school who are available to have lots of one-on-one conversations with donors?
- Are your donors mostly in the U.S., or are you well-prepared to contact non-U.S. phone numbers?
- Do you have existing contact information that will help identify the right phone numbers for individuals, such as email addresses, employer data, or postal addresses?
If you answered yes to any of those questions, phone appends can help you meet supporters where they are and start valuable conversations by making sure you have accurate contact information.
What are the benefits of phone append services?
Our digital-first world is driven by online interactions, which makes supporters more accessible than ever. When your organization texts and calls supporters, you’ll tap into an incredibly valuable engagement opportunity.
However, the phone numbers you have might be outdated. People change their numbers constantly. If your phone calls are left unanswered or your text message response rates are low, now’s the perfect time to append phone numbers! That way, you’ll know whether you’re reaching out to the right people.
Especially when paired with other data appending services, you can transform your outreach and provide new touchpoints for donors and volunteers. Enhance your communication, clean up your data, and engage in valuable engagement opportunities like:
Phone Banking
Political phone banking is an efficient way to reach voters! But they are only effective if the right people answer the phone. Phone appends will make sure you have the right contact information for voters.
SMS Messaging
The average text message is opened within seconds of being delivered! NPOInfo delivers both landline and cell phone append services to ensure your organization has SMS outreach as an option.
Phonathons
Nonprofit and university phonathons are a time-honored tradition for a reason. Arm your volunteer callers with accurate contact information to help them meet their team goals – and your organization’s goals.
How do different types of nonprofits use phone appends?
At NPOInfo, we believe that phone appends can play a big role in improving your supporter communications, putting you closer to the people who make your mission possible.
Every organization can use these in different ways to advance their missions. Here are some of our favorite examples, so you can gain inspiration for how our phone append services might improve your work:
Universities
Alumni are more likely to give back to their alma mater after graduation if you contact them personally. Phone appends enable this valuable connection between your school and its former students.
Political Campaigns
Complicated policy positions are best conveyed over the phone, giving potential constituents the opportunity to ask questions and become more informed. Whether it’s fundraising season or voting season, phone conversations are essential.
Advocacy Organizations
Many advocacy organizations find great support among young people, who overwhelmingly prefer SMS outreach over traditional communication methods. Meeting these supporters where they are and making the appropriate asks for that format sets advocacy on the right path.
How do phone number appends work?
If you’re looking to enrich your supporter profiles and find the right contact information for them, we make it incredibly easy with our state-of-the-art phone append services!
To get started, you’ll simply share your supporter info with our team at NPOInfo. We’ll then use our proprietary screening and identification methods to find the most accurate phone numbers for each of your contacts. Then, we’ll return your file with all the updated phone numbers we found during the appending process.
Plus, if your data needs extend beyond phone appends, we also offer plenty of other data enrichment services, like employer appending, email address appending, date of birth appending, and postal address appending.
Inputs
What You Provide to Us
- Unique ID number
- Name (either in a single field or multiple fields)
- Mailing address (home, business, or both)
- Region (state, city, and country)
- Email address(es)
- Phone number(s)
- College or university
- Class year and major / degree
- Last gift amount
- Date of last donation
- Date the entry was last updated (if known)
Most organizations do not have all of this information for all their supporters, but providing as much information as possible helps with our phone number identification and accuracy ratings!
Outputs
What We Send Back to You
- Found flag*
- Landline number
- Cell phone number
- Accuracy rating**
*This flag indicates whether we believe we found the individual’s phone number.
**The accuracy rating is a percentage demonstrating how confident we are that we correctly identified the right person and their phone number based on the information your organization provided to us.
Phone Appends FAQs
Can NPOInfo check the phone number we have on file, not just add new ones?
Absolutely! When you rely on our phone append services, we’ll check existing contact information and fill in any gaps. We highly recommend keeping your phone numbers up to date with regular phone appends. Just provide the latest phone number you have in your upload file, and we’ll scan it for you.
Does NPOInfo provide cell phone appends, too?
Yes, your results file will contain landline and/or cell phone numbers, depending on what we are able to discover for you.
What is an accuracy rating? How should I interpret it?
As part of your phone append results, you’ll receive an accuracy rating for each entry. This accuracy rating is our way of conveying our confidence in each result. A higher accuracy rating is better than a lower one. Several factors that can influence an accuracy rating, including how unique the supporter’s information is, how much data was originally provided for the individual, and even the frequency of updates to the data sources we used to identify the person’s phone number.
Does NPOInfo just provide phone appends for individuals? Or can we submit businesses, too?
NPOInfo can append phone numbers to any kind of constituent records. Make sure to let your NPOInfo team member know if you have records for businesses or other types of constituents in your file before uploading, and they’ll recommend the best way to indicate that in your file.
What should I do with my phone append results?
This is a great question to discuss with NPOInfo team members! You can also take a look at our blog for ideas. At a minimum, we recommend you update your CRM, provide updates to your marketing team, and identify any individuals you haven’t been able to reach out to before.
Why should your nonprofit trust NPOInfo’s phone append services?
Unlike other data providers, we work exclusively with mission-driven organizations to provide them with the targeted data and recommendations they need to advance their work. We focus heavily on providing unparalleled service, responsiveness, and security, so you can relax knowing you’re receiving high-quality data. Plus, we’ll make it easy to understand your phone append results, so you can start acting on your new contact information instantly.
Trust NPOInfo with your phone appends
Accurate
We guarantee highly accurate phone append results, ensuring your fundraising initiatives are built on data you can trust.
Quick
Why wait to get your latest campaign off the ground? With speedy turnarounds, NPOInfo enables your team to reach more donors, volunteers, and advocates faster.
Thorough
The NPOInfo team leaves no stone unturned. We’ll make sure that your organization can take advantage of every opportunity to learn more about your supporters through our thorough phone appends process.
