5 Digital Marketing Metrics All Nonprofits Should Track

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Whether your nonprofit is putting tons of time and resources into digital marketing or just dipping your toes into more than email, one thing is for sure: you need a method of measuring your results so you know what’s working and what isn’t.

For many nonprofits, it’s challenging to be strategic about digital marketing. With many channels — sometimes overseen by different people — it’s not unusual to create content and messages but not really have a cohesive understanding of how any of it’s performing. We’ll break down how to gain that understanding by tracking the right marketing metrics.

The Key to Your Digital Marketing Strategy

Your digital marketing strategy likely involves several channels, including:

  • Your website
  • Email
  • Social media
  • Ads
  • Mobile marketing
  • Online fundraising campaigns, such as peer-to-peer platforms

The key to developing a strategy that accurately measures the performance of all of these channels is in your data. But what exactly should you be looking at? 

Tracking key digital marketing metrics is the first step to making sense of how your initiatives are going, where you need to adjust, and where there’s room to grow. Tracking is not a strategy in and of itself. You still need to analyze your data to get the most out of it. But before you can try an experiment or make data-informed decisions, you need to measure what’s going on. 

Metrics can give you a baseline to compare your results, help you see where things are flourishing (or going awry!), and help you measure your progress over time. 

Think Before You Track

While you can track many different metrics, not all of them will give you the information you need to make decisions. Scrupulously counting up the likes on each individual social media post may not be as useful as monitoring how many people who click through on social posts make a donation, for example. The metrics you track should help you adjust and refine your strategy and help you reach your goals.  

In order to know what you should track, it’s helpful to first consider what those goals are. What are you trying to accomplish with your digital marketing? Some possible goals for your digital marketing include:

  • Raising more awareness of your cause.
  • Raising more money.
  • Attracting new donors.
  • Recruiting more volunteers.
  • Promoting an event.

Once you’ve chosen your goals, consider how the metrics you track relate to them. What do you need to know in order to understand whether or not you’re making progress?

The 5 Digital Marketing Metrics To Track

These five metrics are not the only possible things you can track, but they’re a great place to start. 

1. Conversion Rate

How many people take action and make a donation in response to your marketing? Your conversion rate is the percentage of people who “convert” from people who received a marketing message into people who make donations. You calculate it by dividing the number of action-takers by the total audience, then turning that number into a percentage.

For example, if you send a fundraising email to 6,000 people and 200 of them click on the donate button and make a gift, your conversion rate would be approximately 3%.

200/600 = .03 

.03 x 100 = 3%

You can compare your conversion rate to past performance or industry benchmarks to see if your communications are inspiring people to take action.

2. Cost To Raise A Dollar

How much are you spending on digital marketing initiatives? Is it worth it? Keeping an eye on how much it costs to raise a dollar can help you see how efficient and effective your fundraising is.

To calculate the cost to raise a dollar, divide your fundraising expenses by the total funds raised. So if you spend $5,000 on a campaign that raises $20,000, your cost to raise a dollar would be 25 cents. 

5,000/20,000 = .25

If you discovered you spent $15,000 to raise $20,000, your cost to raise a dollar would be 75 cents. At that point, you might want to start tweaking some things. The big exception is if the thing you’re analyzing is a new donor acquisition campaign, in which the initial cost to raise a dollar is high. These campaigns are run in the hopes that first-time donors will become sustaining supporters with a greater donor lifetime value than the first gift alone.

3. Click-Through Rate

How often do people who see your ads, read your emails, or see your social posts actually click on a link? Your click-through rate is a good metric for assessing how engaged your audience is and how well your content is performing. 

You calculate your click-through rate by dividing the number of clicks by the number of times the content was shown or the number of people who received the communication (impressions). If your Google or Microsoft Ad was shown 1,000 times, and 100 people clicked on it, you’d have a 10% click-through rate. 

100/1000 = .1

.1 x 100 = 10%

Once again, you can compare your results to your past performance or to existing benchmarks to get a sense of whether or not people are engaging with your marketing. Click-through rate is different from conversion rate, however, in that it only measures if audience members click on a link, not if they complete the action you suggested. 

4. Total Online Revenue

This one is very simple: how much money are you raising through digital channels? Is that number growing or shrinking? How do this year’s results compare to last year’s? Is one quarter out-performing others? 

When you know how much you raise online, you can identify where you can expand your digital marketing and put additional resources. 

5. Email Response Rates

With changes in Operating Systems and privacy settings, email metrics continue to evolve. Click-through rate and conversion rates are important, but consider tracking your email response rates, too. Your response rate is simply the percentage of people who responded to your email, compared to the number of emails delivered. If they filled out a survey, answered a question, or wrote back to you, they responded. 

For instance, imagine you sent a post-event survey to donors who attended your event. If it was delivered to 5,000 people and 500 people completed the survey, you’d have a healthy 10% response rate.

500/5,000 = .01

.01 x 100 = 10%

You can use your response rate to discover how engaged your audience is, and if that engagement changes over time or in response to different things. If you find that you get a 10% response rate when you send a survey, but a 15% response rate if you send an informal email asking a single question, you may decide to take a break from surveys. If you notice your response rate increases when you change email formats or include a personalized greeting, these insights can help you engage your audience better.

Let Metrics Be Your Guide

If you haven’t tracked metrics before, you don’t have to start doing everything at once. Consider your goals and pick a couple of metrics that will help you understand how you’re progressing toward them. Track those over time and share them with your team. As you get comfortable with those, you can add more. 

Metrics help you make data-driven decisions, which in turn help you get better results. Start tracking, so you can start growing today! 

These four tips will help your nonprofit organize its data this spring.

Spring Cleaning: 4 Tips to Organize Your Nonprofit’s Data

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Spring cleaning means out with the old and in with the new. Your nonprofit should take advantage of this time to move away from poor data hygiene practices and introduce new data procedures that keep your database healthy and useful. 

Disorganized data isn’t just confusing to look at—it can also cost your organization time and resources. You may accidentally craft plans around inaccurate information or inadvertently create a poor donor experience based on outdated data. 

You need to be able to rely on your data to make informed decisions and strategic goals for your campaigns and appeals. Whether you’re planning your next online fundraising campaign or developing a major donor outreach strategy, referencing clean data allows you to be confident in your decisions. 

We’ll review these four tips to help you develop a better data hygiene strategy: 

  1. Audit and clean your database regularly.
  2. Enrich your data as needed.
  3. Establish consistent data entry procedures.
  4. Stop unnecessary data from clogging your database.

Establishing a clear data hygiene strategy now can help you avoid major data cleanups in the future. By maintaining good data habits all year round, you can avoid stressful spring cleaning situations and plan more successful campaigns. 

1. Audit and clean your database regularly.

The first step in improving your data hygiene is to understand where your nonprofit currently stands. 

Your nonprofit likely uses a donor management system to store and track supporter information. Audit your donor database regularly to identify irregularities, gaps, and other areas for improvement. 

AccuData’s data hygiene guide recommends taking the following measures: 

  • Identify and eliminate inaccurate or duplicate data. Inaccurate information, whether name misspellings or incorrect contact information, should be eliminated or updated to avoid future confusion. On the other hand, duplicate data can sometimes result from data being entered in slightly different ways. Identify duplicate entries, combine them as needed, and remove the unnecessary copies. 
  • Analyze outdated data and determine whether it’s necessary to continue storing that information. Do you need to continue storing donors’ fax information or their Myspace usernames? Probably not. Identify any outdated information in your database and consider its usefulness for your future campaigns and appeals. 
  • Identify gaps in your database. Are some of your donor records lacking important information, such as donors’ email addresses or phone numbers? Identify missing data and determine whether it would be useful to add this information to your records. 

After your initial audit and cleanup, establish an ongoing data hygiene process. Create a maintenance schedule by determining how frequently you will refresh your data, whether monthly, quarterly, or some other frequency. Assign staff members to specific tasks within the process and plan regular check-ins to promote accountability. 

2. Enrich your data as needed.

As mentioned, you might identify gaps in your data during the auditing process. These gaps are opportunities to get to know your supporters better, allowing you to plan campaigns and appeals that reach them more effectively. 

You can enrich your data and add missing information by taking the following steps: 

  • Look for a donor database that conducts automatic data updates. For example, Bloomerang’s donor database runs nightly National Change of Address (NCOA) updates so you can stay updated on donors’ home address information. Finding a database with automatic updates means your team won’t have to spend time manually researching and refreshing these data points. 
  • Consider whether you may benefit from third-party data appends. Data appending is the process of adding data to your database from external sources. You can append missing information such as donors’ email addresses, phone numbers, employer names, and social media profiles. This can be helpful if you’d like to get in touch with donors over a new platform or better understand their giving potential. 
  • Gather additional insight through donor satisfaction surveys. You may have certain things you’d like to learn about your donors that you can’t gather from appends or automatic updates. For instance, you may want to understand your donors’ preferred communication methods or frequency. Or, you might want to know whether they’d be interested in additional payment methods, like cryptocurrency or Venmo. You can gather this additional information by sending donor surveys and syncing the results into your database. 

Let’s review an example that illustrates the benefits of enriching your data. Perhaps you want to identify more major donor prospects to jumpstart your major gift fundraising efforts. You can conduct wealth screening by appending your current data with employment and financial information to determine who your top prospects are. This data could include business affiliations and stock and real estate ownership. 

Data appends help you build a more complete picture of your donor base, empowering you to identify top prospects and connect with donors on a more personal level. 

3. Establish consistent data entry procedures.

Consistency is essential to clean data. Creating standard data policies helps avoid duplicated data in the future. 

Develop a database manual for managing donor data. Include guidelines for inputting the following data types into your database: 

  • Addresses: Will you use the full word “street” or the abbreviation “St.”? Will you use the five-digit ZIP code or the ZIP+4 code? 
  • Name suffixes: Will you input “Junior” or “Jr.”? Will you spell Ph.D. with periods or without? 
  • Phone numbers: Will you use hyphens or parentheses around the area code for phone numbers? 

These considerations might seem nit-picky, but creating guidelines for your team to follow will save plenty of data headaches down the road. 

4. Stop unnecessary data from clogging your database.

The best way to avoid unnecessary data clutter is to stop collecting the information in the first place. 

For example, consider eliminating unnecessary questions from your online donation page. This creates a more streamlined, faster giving process for donors and helps your team avoid having unnecessary data overwhelming your system. 

Identify the information that is most essential to your internal records, and eliminate any questions that lead to superfluous data. 

Along with your online donation page, review other data sources like your events, direct mail, donor meetings, and phone calls. Ask yourself the following questions: 

  • Are you getting the data you need from these sources? 
  • Are you getting too much unnecessary data from any source? 
  • Are your staff members properly trained on what type of data they should be collecting from these sources and how they should be inputting it? 

Meet with your nonprofit’s team to review your data priorities and database manual to ensure everyone knows the data types that are most important for your strategies and how to input this information into your database. 

With these tips, your nonprofit should be able to create an effective data hygiene strategy this spring that serves your organization throughout the year. Clean data brings all kinds of benefits, from facilitating improved donor engagement to allowing you to plan more successful fundraising appeals. The effort you put into cleaning your database will pay off in the long run, so start your spring cleaning ASAP!

 

Data from your association event can improve future event planning.

6 Post-Event Data Metrics Every Association Should Leverage

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Your association planned for months, coordinated with members and vendors, and the event was a hit! Even if an event goes according to plan, there are likely still areas of improvement. From enhancing attendance to increasing member satisfaction with the event to determining if you should use hybrid or virtual events, there are a plethora of data points to evaluate when it comes to planning your next event.

In this article we’ll discuss six post-event metrics your association can use to analyze event performance, make recommendations for the future, and maintain proper data hygiene.

1. Attendance Records

One of the best indications that an event started off strong is that all your registration spots were filled. A successful event begins far before the event day, when your association opens registration and begins promoting it. You’ll want to assess how quickly registration filled up and the time periods when the most registration forms were completed. This can give you some indication as to which marketing campaign strategies were most successful, as well as the time period when most people are willing to commit to an event. When thinking about general attendance records, be sure to compare your most recent data to previous events and years to evaluate if there are any overlapping patterns present.

You’ll also want to compare the number of registrants with the number of attendees, as this can help you plan for similar gaps in your future events and leave room for more attendees to register. Similarly, you’ll want to see if there was a drop off in attendance during multi-day events, or even session to session. This can help you determine if there are specific topics or speakers that attendees are more or less eager to engage with.

2. Membership attendance

Depending on the size and purpose of the event, it may have attracted industry peers outside of your association membership’s pool as well as current members. According to Fonteva’s member engagement guide, events can be key in getting members involved with your association, which is essential to improving retention rates.

While events are a great way to gain new members, current member attendance and satisfaction should be a key focus in your event analysis. Consider the following questions when assessing member event attendance:

  • What percentage of attendees were members?
  • How many members of your association registered?
  • What percentage of your total membership attended?
  • Was the event attended more by a specific group within your association?
  • Are there any common demographics or interest areas among members who did attend?
  • How many members registered but did not attend?

You can use your membership directory to send out post-event surveys specifically for members after the event. Tracking members’ feedback and implementing changes in response can boost retention rates by helping you cater to their interests, make events more engaging, and create a more positive member experience.

3. Satisfaction Rate

Within the satisfaction survey, vary the questions to give attendees an opportunity to express how they felt about the overall event. By leaving questions open-ended and avoiding leading questions, you’ll get more accurate responses and more useful data. Include short answers, multiple choice, yes/no, and scaled questions within the survey.

Here are some examples of questions to ask attendees about your event:

  • How do you rate your experience at this event on a scale of 1-10?
  • Would you recommend this event to a friend or colleague?
  • Was this event what you expected? Why or why not?
  • Which sessions or speakers stood out to you?
  • Was there anything you felt was missing from this event?

While asking questions can provide valuable feedback for your association, keep the survey relatively short to encourage more responses. This survey is also a helpful way to confirm you have attendee contact information correct in case there are any contact appends needed for your member directory. In addition to sending association members a post-event survey, you can also create separate surveys for registrants who did not attend to determine if there is a common factor in the lack of attendance.

4. Session analytics

Events are a valuable opportunity for association members to engage with fellow professionals in their field, learn from industry leaders, and get involved with your association’s programs. To continue providing these valuable experiences, it’s important to ascertain what parts of events members find most appealing and helpful.

If you’ve hosted a virtual or hybrid event, look at how many individuals tuned in to a keynote speakers’ presentation, when most people began logging off, or how many individuals tuned in each day of the event. Assessing what speakers, topics, or sessions had the most engagement can help you plan the next events’ programs to better engage members.

5. Key Performance Indicators (KPIs)

Events provide your members valuable experience, but they should also be providing direct value and revenue for your association as well. Compare the cost of an event with the revenue produced to determine its value. If there is a gap in revenue produced and the cost, a secondary measure to evaluate would be new memberships and current member satisfaction. Because there will likely be new members as a result of events, it’s essential to have a value attributed to those who are joining to help you determine the overall ROI of the event.

6. Lead Generation

After determining the success of the overall event, it can be helpful to pinpoint what marketing tactics made the event successful. Consider what your association’s main funnel for obtaining registrants looks like and how you guided registrants to attend the event.

Here are some questions to ask while assessing the marketing of your event:

  • What marketing channels were you using (such as your association website, email, or social media)?
  • Is there and example of specific marketing language that was successful?
  • Did the timeline of marketing match what you anticipated for registration?
  • How did internal (marketing to existing members within the association) and external (marketing to potential members outside the association) marketing efforts compare?

To host a successful event, your association needs attendees. Get as many individuals as possible in the door by determining what worked best in your past event marketing campaigns.

Remember, the work doesn’t end immediately after an event! It’s crucial to review your association’s event information as quickly as possible. By sending surveys out soon after the event, attendees will have a fresh perspective and helpful feedback. Similarly, reviewing event data will give your association ample time to implement any needed changes to ensure planning for the next event is as productive as possible.

Author: Erin Lemons


Erin Lemons joins Togetherwork Association Solutions with over 15 years serving as a marketing director, event producer, and project manager creating robust marketing campaigns and initiatives that focus on the growing and ever-changing technology needs of the association industry. She leads the marketing teams and strategy at Fonteva and Protech.

Leverage data for more effective small business marketing.

4 Data-Driven Tips for Successful Small Business Outreach

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Whether you own a dog grooming business, coffee shop, or yoga studio, external communications and marketing should be a top priority for your small business. With effective outreach, you can see improved brand recognition, increased customer support, and greater sustainable growth.

From managing your database to collecting actionable metrics, these four data-driven tips will help your small business establish an outreach strategy that will succeed well into the future.

1. Update customer information with a data append.

If you’re looking to strengthen your outreach strategy, consider partnering with a data append provider. Appending data is the process of using a third-party source to update existing information and add new information to your company’s database. When done correctly, it ensures that you’re contacting and marketing to the right people.

Common information to append includes:

  • Phone numbers
  • Email addresses
  • Physical mailing addresses
  • Social media accounts
  • Demographics
  • Date of birth

Keep in mind that the data you choose to append should be dependent on your larger goals. For instance, If you already have a strong understanding of your target audience, but don’t have the information to contact them, you should invest in a phone or email append. On the other hand, if you’re launching a social media campaign, you would benefit from adding each supporter’s social media account information to your records.

2. Leverage segmentation for greater personalization.

One of the first things you should do for effective outreach is adapt your messaging for different audiences through segmentation. Segmenting, or grouping customers based on shared characteristics, allows you to tailor your messaging to the unique interests and preferences of each customer. For instance, if you have a large segment of Millennial customers, you can make a strong case for reaching out to them through Instagram and Facebook, as social media content performs well among this demographic.

Small businesses most often segment their customers by:

  • Demographics
  • Geographic location
  • Engagement history
  • Communication preferences
  • Customer loyalty

Invest in a database or software solution to organize this important information and group customers effectively. For instance, Gingr’s pet business software has custom filters that allow you to segment customers into target groups, so the right people get the right message at the right time.

3. Take an omnichannel marketing approach.

Most commonly, businesses use these marketing channels for customer outreach:

  • Website
  • Direct mail
  • Email
  • Text message
  • Social media

It’s best practice to promote your business through a variety of channels to maximize visibility. However, after segmenting customers into well-defined groups, you can more strategically appeal to their preferences and solicit their patronage.

An omnichannel marketing approach provides your audience with a unified shopping experience. It takes into account which channel each person is using and what their relationship is to your business, such as whether they’re a prospective or recurring customer.

Here’s an example of how omnichannel marketing could work for a dog training business:

  1. A new dog owner searches online for experienced trainers in the area and comes across an ad for your Dog Training 101 course.
  2. The prospective customer clicks on the ad and is directed to a registration page on your website.
  3. After filling out a form and registering for your course, they receive an automated thank-you message prompting them to explore additional products and services.
  4. The customer navigates to your online storefront and adds a collar and dog bowl to their cart. However, they abandon the page before checking out.
  5. Using the phone number they provided in their initial registration form, you send a text message reminding them to revisit the items in their cart.
  6. The customer returns to the cart and submits their order.
  7. After the training course is complete, you use their mailing address to send a personalized thank-you card.
  8. On the customer’s pet’s birthday, you use their mailing address once again to send a small gift of dog treats and a catalog of your newest products that the customer might be interested in.

To solidify your omnichannel marketing strategy, Kwala’s guide to graphic design recommends maintaining consistent branding across your online and print messages. This consistency helps your audience recognize, trust, and remember your small business.

4. Collect actionable metrics.

Once your marketing campaigns are up and running, collect and track data to make informed decisions about your current and future outreach efforts. Begin by analyzing the following metrics:

  • Email open and click-through rate
  • Social media engagement
  • Website traffic
  • Conversion rate by source

Based on this information, identify where your communications strategy is performing well and where it might need to catch up. For instance, if you notice that your email open rate is low, then re-evaluate your subject lines. Make them more engaging to entice customers to click on them.

Instead of using the subject line “Our massage business now offers aromatherapy,” try “Treat yourself to a sweet-smelling massage!” or “A fragrant surprise awaits you…”

As you make these necessary improvements, remember to practice data hygiene. Ensuring that your marketing metrics are error-free by removing duplicate entries and updating inaccurate information will help you more easily interpret their meaning.

Outreach is vital to the success of your small business. By empowering your strategy with data, you can create meaningful messages that inspire long-term customer loyalty. Use our tips to transform your outreach and attract the customers that your small business needs.

About the Author

Casey Dorman

Hi, I’m Casey! I’m the Sales Manager at Gingr software.  Originally from Indianapolis, I now live in Colorado with my wife and dog, Dexter.  Our hobbies include hiking, skiing, and visiting local breweries.

Collecting data can improve your hybrid auctions and fundraising efforts.

Hybrid Auctions: 7 Metrics for Your Nonprofit to Track

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Gathering data is an incredibly important part of your nonprofit’s strategic planning. While it may not feel as exhilarating as planning your next big event or as exciting as landing a well-known title sponsor, analyzing your data helps with measuring your success and honing in on the new opportunities that will take your organization to the next level.

But, what is the right data to be looking at? How often should you be looking at it? There IS such a thing as analysis paralysis, right? While only you and your team can answer some of these questions based on factors that are unique to your organization, we can provide you with some pointers.

One such opportunity to collect information that will help you succeed in future campaigns is during your organization’s hybrid silent auction.

In this guide, we’ll cover seven metrics your organization can track in conjunction with your hybrid auction; both during the event and after it ends.

1. Registration Page Conversion Rate

Before you shudder and get scared of the word “conversion,” thinking back to your high school chemistry days, observing the conversion rate of a website is very simple:

Definition: Your registration page rate = those who arrive on your registration page vs. how many “convert” by signing up.

Importance: Analyzing your conversion rate will show you how impactful your registration page is and give you insight into what you could add or take away to invite more registrations. These variables can include headlines, colors, or even the use of photos on your page.

You might even use A/B testing, allowing half of your audience to see one version of your page and the other half another version to see which converts higher. Then, you can use this information to choose the best version and imitate it in future campaigns.

Application: If people are abandoning your registration page at the last minute, it means your marketing is working to get them there, but something else is driving them away. If you can identify this factor, you’ll be able to encourage more registrations in the future.

You can also use this insight both for fundraising and online auction pages in real time throughout your event to see how many people give during the event itself. This fundraising data will also allow you to raise more money in future campaigns.

2. In-Person vs. Online Attendance

Definition: How many people attended the event in-person vs. online.

Ask your registrants how they plan to attend right at the beginning of the registration process, on the initial form. This way, you can plan ahead, and the data can be stored in your auction software.

Importance: You can use this information to measure any significant differences, such as the amount of money raised, between the two audiences.

Application: This metric is important to measure before your event, because it will help you make decisions like how much event space or food you’ll need for your in-person audience. You should also track this information in donor profiles as a part of your CRM, allowing you to see who is showing up in person vs. online. This will help you market to these audiences in ways that will get their attention and best engage them in your future campaigns.

Understanding your in-person vs. online audiences will also help you to follow up and communicate relevant messaging after your event, and better predict your audiences for future hybrid events.

3. Percent of Value Return

Definition:Winning bid amount divided by fair market value.

Importance: The percent of value return shows you which items have the highest return on value – or – which auction items will give you the biggest bang for your buck!

Application: Knowing how the winning bids matched up against each item’s value is a highly beneficial tool when evaluating your silent auction. This can show which of your items are most popular and help you determine which category of auction items your audience prefers the most. Then, you can emphasize that category in future auctions.

4. Number of Bids Per Item

Definition: How many bids each auction item received. 

Importance: Knowing how many bids were placed on each item in your auction will show you how much interest people had in your items, and whether you were able to garner some friendly competition and bidding wars.

Application: If your average number of bids per item was lower than expected, you might have a couple of issues that need to be addressed. There are two key culprits in this situation:

  • Your bidding increments are too high. According to Handbid’s Silent Auction Rules, lowering your bidding increments — especially when the auction uses mobile bidding technology — will encourage more bids and more bidding wars.
  • You have too many auction items. Next time you might want to increase competition by decreasing the number of auction items per guest.

5. Event ROI

Definition:How much you earned from your event compared to how much you spent.

Importance: When it comes to looking at a nonprofit’s financials, supporters, board members and key stakeholders like to see high efficiency. Considering the cost of an event versus its fundraising potential should be the first question you ask before diving into planning any kind of event for your organization.

Application: If your ROI is low or, heaven forbid, in the red, you can take further action to decrease your spending and increase your revenue the next time around by doing the following:

  • Collect outright corporate cash sponsorships to drastically offset your expenses and increase ROI.
  • Collect in-kind sponsorships.Often more feasible for companies than large sums of cash, in-kind donations of food, decor, and especially auction items, will help to reduce the cost of your event.
  • Create more donation opportunities for people to engage in throughout the course of your event.
  • Identify valuable and hard-to-get auction items that will wow your audience and start a bidding frenzy that will be sure to increase your ROI!

6. Attendee Retention Rate

Definition: How many of your attendees return year after year.

Importance: Retention is less expensive than acquisition. In other words, it’s more expensive to gain a new attendee than it is to get an existing attendee to come to next year’s event. Knowing your retention rate will give you insight into how much people enjoyed your event and its activities.

Application: If your retention rate is lower than you’d like, here are a few things to consider:

  • The event’s timing: Did you change the time or day, the day of the week, or the time of year from last year to this year? This could be a key factor for attendees, based on many factors like school, work, other events, etc.
  • The event activities: Are people participating and having a good time? Do you have enough things to do throughout the course of the event? How was your event program? Was it compelling and did it flow well enough to captivate your guests’ attention?
  • Your stewardship strategies: Supporters who feel appreciated and communicated with throughout the year are more likely to come back to future events.

7. Attendee Satisfaction

Definition:How satisfied are your event attendees? 

Importance: Knowing how satisfied your event attendees are will show you if your event was engaging and impactful. If your attendees are excited about your event, think of all the free marketing (and more dollars!) that will give you when they invite their friends to next year’s event.

Application: One of the best ways to measure attendee satisfaction is to send out surveys via email after your event. Keep the survey simple, inviting them to rate each element on a scale. Then, ask for comments about what they liked and disliked at the event.

Knowing this information from your guests will help you to make adjustments for future campaigns based on their feedback. It also shows supporters you’re paying attention to them, which is excellent stewardship!

If you’re missing emails from supporters, you might decide to append email addresses so you can contact more of them with your survey and continue contacting them moving forward.

After you’ve collected this important data, save it in your CRM. Update it regularly and delete duplicate and outdated information. Properly maintaining your CRM keeps a clean database, making for more efficient communication and the possibility of both optimizing your guest list and raising more money at future fundraising events.

Learn everything you need to know about wealth screening for nonprofits.

Wealth Screening for Nonprofits: The Definitive Guide

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As a nonprofit marketer, you strive to create meaningful, lasting supporter relationships, and data is a big part of that. Data-driven strategies can inform your cultivation strategies by letting you know who your donors are. In particular, wealth screening can help you determine how much someone can afford to give and how likely they are to donate to your cause based on past giving behaviors.

In a world driven by technology, donor data is more accessible and helpful than ever. You just need to know what information to collect, use the right tools to gather it, and then fold your results into your outreach strategies.

Whether you’re looking to fund a capital campaign with major gifts or level up your low- and mid-tier donors, wealth screening is a smart option. At the same time, it might seem daunting if you’re unfamiliar with the basics. This guide is here to help! So that you can tap into wealth screening, we’ll dive into these topics:

At NPOInfo, we work with all sorts of nonprofits to build robust donor profiles. With our data enrichment services, we can help you send more targeted fundraising asks and subsequently deepen donor relationships. By sharing what we know, we’re confident you’ll be equipped to leverage wealth screening at your nonprofit. Let’s get started!

Get a free quote for NPOInfo's financial data appending services.

Let's break down what donor wealth screening is.

What is wealth screening?

Wealth screening is the process of appending financial data and other wealth indicators for individuals. This process helps nonprofits identify and target prospective and existing donors with the greatest capacity to give.

Nonprofits using this service must share identifying information for individual supporters, such as their names and contact information. Then, their chosen nonprofit wealth screening service leverages public record data and propriety philanthropy databases to pull this information. When their file is returned, nonprofits can use the data to segment supporters into groups based on giving capacity and send targeted fundraising appeals.

Here's a definition of donor wealth screening.

Donor wealth screening can help you improve your fundraising efforts.

How do nonprofits use wealth screening?

Guessing who your wealthiest donors are based on hunches or inaccurate data is a risky game. Wealth screening will guarantee that you’re working with accurate data, so you can make informed decisions when planning your fundraising campaigns.

With accurate wealth data, you’ll be able to focus your efforts on the right donors, honing in on those who are likely to make a big impact on your cause. So let’s take a look at four key ways you can fold this process into your everyday marketing and fundraising.

Wealth screening helps you accomplish goals such as tapping into corporate giving and locating major donors.

1. Create realistic fundraising goals.

At its core, donor wealth screening will let you know how much your donors can give. Based on this data, you can set realistic (yet still aspirational) fundraising goals to drive your campaigns to new heights.

Otherwise, you risk underestimating your team and setting goals that are too low. Then, when you reach your campaign’s goal, support may taper off as donors won’t feel as motivated to give if they don’t think you still need donations.

On the other hand, you also risk overestimating your team if you don’t have sufficient wealth data. You may set objectives that are too far-fetched, causing your team to feel deterred when you fall short.

2. Send targeted fundraising appeals.

A well-crafted fundraising appeal is comprised of four primary components:

  • Who you’ll ask to donate
  • When you’ll ask for a donation
  • How you’ll ask for it
  • The amount you’ll ask the donor to give

Data appending allows you to address each of these areas, resulting in a higher return on your investment. Alongside other donor data, wealth screening will help you understand the individual’s giving capacity. Then, you can pair that with their communication preferences and frequency, resulting in a well-timed ask completed with a reasonable amount.

That way, you don’t risk leaving money on the table by asking for too little or much. And as we’ll explore later, you can streamline your outreach further by grouping donors with similar giving capacities, saving even more time.

3. Locate major donors.

Your organization’s major donors are the life source of your work. They’re fully invested in your cause and devote a considerable amount of their hard-earned money to keep your doors open. Donorly’s guide to major donors explains that these individuals provide your cause with its largest, most impactful gifts.

About 80% of individual donor fundraising revenue comes from just 20% of your donors.

That being said, finding these donors and cultivating relationships with them should be a top priority for your team. Wealth screening gives you the information you need to uncover them and create outreach that resonates with them.

By uncovering donors’ current assets and past giving to similar organizations, you won’t waste your time trying to level up donors who aren’t likely to give any more to your cause than they already do.

4. Tap into matching gift opportunities.

Appending financial data can provide valuable employer data, letting you know where your donors work. From here, you can research their companies, flag any that offer matching gift programs, and follow up with anyone who might be eligible.

Around 26 million individuals work for companies with matching gift programs, but only 1.31% of individual contributions made to the average nonprofit are matched, according to Double the Donation’s fundraising statistics.

Knowing this, you likely have a few matching gift opportunities within your own CRM. By finding these opportunities, you’ll double (maybe even triple!) individuals’ contributions, multiplying their impact on your cause.

There are several types of data you can gather from wealth screening for nonprofits.

What data can you receive through wealth screening?

The type of data you’ll receive depends on your nonprofit wealth screening services provider. Pinpoint the type of information you need and then find a provider who can append that data for you. To maximize results, we recommend pairing philanthropic and wealth data, helping you find donors who can give and actually want to give to your cause.

Of course, there’s no limit on how much data you can collect, but there is a limit on how much you should collect! Several factors can point to a donor’s capacity for charitable giving, and some are more valuable than others. Let’s break down the most valuable types of data you might collect. That way, you won’t get buried under unnecessary data!

This chart shows how we can break down wealth screening data into categories.

Wealth markers

When appending financial data, focus on these wealth indicators:

  • Business affiliations. A donor’s business affiliations hint at their net worth and give insight into potential professional connections you can use for networking opportunities. This type of data includes business partnerships, a role on a board, and other types of corporate connections.
  • Profession. Someone’s profession, along with other employer data, can help you estimate their salary and disposable income, which is especially useful if they’re in a high-paying field. You’ll need to know information like their city, job title, and company, so you can research average salaries in their career field and location.
  • Stock ownership. Although these are typically liquid assets, stocks are a reliable wealth indicator that can be used to estimate prospects’ financial capacity. Start researching stock ownership by consulting portals like the one provided by the Securities and Exchange Commission (SEC), which maintains records on publicly traded companies.
  • Real estate investment. The amount of money someone invests in real estate can point to their net worth and signal that they value opportunities to spend their money wisely. In fact, major giving research has found that individuals who own at least $2 million in real estate are 17 times more likely to donate to charity than the average person.

Donor wealth screening research has found that those who own more real estate are more likely to donate to charity.

These wealth indicators will give you a solid foundation to launch your prospect research forward. While they’re not surefire proof of donors’ wealth, they can give you a pretty solid idea of it. Always use your best judgment when analyzing any wealth data and formulating it into your outreach strategies.

Philanthropic markers

While wealth indicators are certainly valuable, they’re not the only indicators of a donor’s giving capacity. Philanthropic indicators that can also point to giving capacity include:

  • Political giving. Political donations can be both a philanthropic and a wealth indicator. You’ll gain insight into their beliefs by determining their political affiliations, allowing you to promote relevant opportunities that align with their values.
  • Previous giving habits. Take a look at each donor’s RFM — the recency of their last gift, the frequency of their donations, and the average monetary value of their gifts. Look at the specific projects and programs they’ve funded to see which resonated with them. While a donor’s past giving to your specific nonprofit is crucial, you’ll also want to know if they’ve given to other nonprofits. This can help you identify what drives them to give and pinpoint other philanthropic-minded donors who share similar values.
  • Past engagement history. Beyond donations, look at other areas of your cause where donors are involved. Perhaps they’ve volunteered, served on your board, participated in advocacy efforts, or joined a peer-to-peer fundraiser. Extra involvement may point to a deeper commitment to your cause and therefore a higher chance of donating.

Determining philanthropic indicators is a vital part of the wealth screening process. Pairing wealth and philanthropic markers will help you determine whether someone’s willing and able to give to your cause. From there, you can craft appeals that feature the appropriate ask amounts and point to areas they’d be interested in supporting.

Follow these tips to get more out of your wealth screening results.

Tips to Get More Out of Financial Data Appending

As you can see, wealth screening is a valuable opportunity for any organization. However, your data is only as valuable as what you do with it. So before you start collecting donor data, have some solid data management strategies in place. In turn, you’ll wind up with organized data that drives greater results for your cause.

1. Clean your database.

Your CRM can quickly become cluttered with data if you’re not careful. That’s why we suggest cleaning your database before employing wealth screening services!

To organize your donor database, we recommend taking a couple of steps, including:

  • Remove duplicate information. Otherwise, you may accidentally screen donors more than once.
  • Purge lapsed and deceased donors. Don’t spend time or money pulling data for donors who haven’t given to your cause in years or who have passed away.
  • Standardize your entries. If each constituent’s data is entered differently, it’ll be difficult to append financial data and provide results in a standardized format. Take some time upfront to put everything in a consistent format.
  • Update outdated or missing contact information. To correctly identify donors during wealth screening, make sure you have as much identifying information as possible. We recommend conducting data appends to fill in outdated or missing contact details, such as donors’ phone numbers, email addresses, and postal addresses.

You want your prospect research to start off on the right foot, and cleaner records will yield more accurate results. This is a solid first step for any nonprofit that wants to append financial data for its constituents.

2. Follow up with new business connections.

After performing a wealth screening, you’ll likely uncover insights about the individual’s business connections. Leverage these findings to form valuable partnerships with companies and expand your donor network.

Let’s look at a few opportunities your organization can use to further your mission and drive revenue:

  • Corporate sponsorship or partnership opportunities. As you complete wealth screenings, perhaps you notice several donors work for the same company—this might point to a potential partnership or sponsorship opportunity. To follow up on this opportunity, reach out to introduce yourself to the company’s leadership. Share that several of your donors work for the business when chatting about a potential partnership, indicating alignment between your values.
  • Matching gift opportunities. Some employers offer matching gift programs where they match their employees’ donations to charitable causes. Research each employer’s guidelines to pinpoint eligible donors. If your development team has enough time on its hands, you might even start conversations with companies that don’t have a program in place already.
  • New workplace giving programs. Once you’ve sparked a relationship with donors’ employers, you can recommend that they start (or improve) a workplace giving program. To make your proposal as effective as possible,  you should share research on how workplace giving correlates with higher employee engagement, improves their reputation in their local community, and helps attract new top talent. Additionally, pinpoint specific corporate social responsibility software and best practices that will make launching the program easier for them.

In addition to wealth screening findings, pay attention to the employer data of your top volunteers. Some companies offer volunteer grants to the organizations their employees volunteer with. Similar to matching gifts, making your organization and the volunteer aware of these programs can earn your mission more financial support at no cost to your supporters.

3. Segment your donors.

While certainly helpful, wealth screening is an extensive process. Segmenting your donors before conducting your financial data append can ease the workload and break down your expansive donor base into bite-sized pieces. For instance, you might segment your donors into categories such as:

  • Recurring donors
  • New donors
  • Event attendees

Screening by group will help your nonprofit focus on specific areas of your fundraising. Then, after you receive your results, you can segment your donors even further to send highly-relevant appeals. For instance, you can group donors based on their giving capacities and specific interests in your programs, making sure they receive the appeals most relevant to their needs.

4. Screen before events.

Leading up to an event, you can perform a wealth screening to increase registrations and create a memorable experience for attendees. For instance, you can leverage the data you gather to:

  • Know who to invite. Before you send out invitations, screen your donors to discover who will enjoy your event the most. For example, you might specifically invite major donors and major giving prospects to an auction where prizes start at high initial bids. Then, you may also invite major giving prospects to a more casual, family-friendly event to form connections with them in a less formal setting.
  • Create better seating charts. Managing guest lists and seating donors can be a logistical nightmare. You can group donors and put like-minded people together so that they can form meaningful connections at the event.
  • Know who to interact with the most at the event. Events are known for their networking opportunities. Make sure your team prioritizes cultivating relationships with those most likely to give to your cause again.

By folding wealth screening into your event management strategies, you’ll create positive environments for your donors, inspiring them to stay connected with your cause long after the event ends.

Carefully choose a financial data appending company with these tips.

Choosing Wealth Screening Services

When it comes to choosing a provider, finding the right one can make a world of difference. Going with an untrustworthy one may result in inaccurate data, which will cause misinformed fundraising strategies and may negatively impact your donor relationships.

First and foremost, you want a provider who works in your industry, so go with one that works in the nonprofit sector. These providers bring a unique understanding to the table that generic data management companies can’t.

In addition to providing the wealth screening services you’ll need, you’ll want to look for these key advantages:

Look for these key aspects in a financial data appending company.

  • Manual verification processes
  • High-quality customer service
  • Standardized formatting for results
  • Accuracy scores to let you know how reliable the data is

NPOInfo offers these benefits, so you can trust you’re receiving the most dependable information out there. Plus, we work exclusively with nonprofits, providing an unparalleled understanding of your organization’s fundraising needs. We’ll help you find the most impactful data points for your cause from publicly and privately available sources, helping you create robust donor profiles with all the donor data you need.

Between appending contact data and employer data, we’ll help you launch your donor relationships forward with our data enrichment services. Reach out to get started!

Get a free quote!

Continue learning about donor wealth screening and other strategies with these resources.

Additional Data Enrichment Resources

It’s time to stop expending your time and energy cultivating prospects who are unlikely to give to your cause. Wealth screening will illuminate high-net-worth people who are eager to support your work. That way, you can focus your efforts on groups most likely to contribute.

This ultimate guide should give you everything you need to get started, but don’t venture into the donor wealth screening world alone! NPOInfo is here to support all your data enrichment needs. Partner with us, build out your donor profiles, and cultivate more valuable supporter relationships with the right data.

In the meantime, keep exploring the vast world of data management with these resources from the NPOInfo team and other trustworthy sources:

Get a quote from NPOInfo and let our team handle your financial data appending.

5 Metrics to Track at Your Next Charity Auction: A Guide

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Hosting a charity auction is no easy feat. With so many moving parts, from procuring items to reserving a venue, your nonprofit has to set aside ample time to prepare, execute, and reflect on your fundraiser. A critical part of this process is tracking performance metrics. 

Once you’ve set goals for your charity auction, tracking metrics before, during, and after your auction is a surefire way to assess your progress and modify your strategies. Metrics can give your nonprofit invaluable insight into how to maximize its ROI and leverage your events to drive higher engagement. By collecting data, you’ll be in a better position to adjust your approach and optimize your auction strategy in the future. 

To make the most out of your next charity auction and future auctions, you’ll need to pay close attention to the following metrics:

These data analytics can help you compile a list of strengths and weaknesses and find room for improvement. Then, you can revamp your fundraising strategy to drive revenue and meet your fundraising goals! Let’s dive in. 

Demographics

Understanding your target audience is pivotal to executing a successful charity auction. You’ll need to collect information about your supporters ahead of time so you can tailor your marketing strategy to them. 

An important demographic metric to look at is the average age of your target attendee. By understanding your target audience’s age, you can advertise your auction on platforms where supporters are most likely to see it. For instance, Facebook is great for older generations, while TikTok and Instagram tend to appeal more towards Generation Z and Millenials.

As people begin to register for your event, take a look at demographic breakdowns like age, gender, geographic location, and other relevant factors. This will provide you with invaluable insight into the best ways to reach your target audience and create hype around your event so attendees come ready to bid! 

Plus, you can use this information to guide your item procurement strategies. For example, if your target audience is typically parents, you can offer more family-friendly packages bound to inspire bids. 

Nonprofit involvement

You’ll also want to track supporters’ past involvement with your organization, such as looking at how frequently supporters give and the average donation amount. This can be done with your donor data management platform by creating donor profiles and tracking overall trends. 

Donors’ past involvement will help you better understand your registrants’ budget and how much they’re comfortable giving to your organization. As a result, you can procure auction items that fit their giving capacity so your nonprofit can maximize fundraising. 

For example, if your target attendees typically do not give large donations to your organization, choose cost-friendly items that donors are likely to bid on. According to the OneCause guide to charity auction ideas, popular auction items that are budget-friendly for your organization and its supporters include:

  • Gift baskets
  • Day in the life experiences
  • Local coupons
  • Nonprofit merchandise

If you’ve held an auction in the past, you can also look at metrics like the average bidding amount and number of bids per item. This will help you understand the items that most appeal to your target audience, ensuring that all of your items get a substantial amount of bids. You’ll also want to track these same metrics at your upcoming charity auction so you have this insight for future events. 

Conversion rate

Before your charity auction, you’ll need a multichannel marketing campaign to increase excitement over your event and boost the number of registrants. For example, your organization might choose to promote your charity auction on the following platforms:

  • Email
  • Social media
  • Your nonprofit’s website

Each of these platforms have their own analytics that are helpful to track in order to assess your marketing performance. For example, you can track open and read rate with email, number of likes and comments on social media, and incoming organic traffic to your nonprofit’s event landing page. 

However, the most notable metric you want to pay attention to before your event is marketing conversion rate. Conversion rate is the percentage of people who take the intended next action after seeing your marketing content. This could be the number of people that donate to your auction ahead of the event or register to attend. 

Conversion rate can help you adjust your marketing strategies to create more effective marketing materials. For example, let’s say that your nonprofit sees a low conversion rate with emails that promote registration for your next charity auction. As a result, you can modify your segmentation strategy, the frequency at which you send your emails, or make your call to action stronger. Experiment with different strategies to increase conversions and boost excitement over your event! 

During the event itself, you can look at the conversions, or how many bids are placed, for your auction items. This information can then be broken down into average number of bids per item or per guest, which items attracted the most amount of bids, and which items attracted the least amount of bids. These insights will allow you to strengthen your item procurement strategy for the future. 

Retention rate

Once you’ve held your auction, take a deep dive into how many people attended and donated toward your fundraising event for the first time, and how many people were recurring attendees. Retention rate helps your nonprofit understand how effective your charity auction was at engaging past supporters and maintaining their interest in your organization. 

While donor retention and acquisition are both effective ways for nonprofits to bolster their fundraising strategy, donor retention is more cost effective and essential to building a reliable donation pipeline. If you’re seeing low retention rates, consider how you can deepen your connections with existing supporters to boost their participation. 

For example, you can modify your communication strategies with more personalized emails, invite existing supporters to an exclusive in-person component of your hybrid auction, or be more explicit about the impact of recurring donations in your marketing materials. 

Fundraising ROI

Another important metric to track after your auction wraps up is your return on investment (ROI). ROI may sound like an oxymoron for nonprofits but trust it’s important to track! 

Your nonprofit likely invested a lot of funding into hosting an auction, whether through investing in online fundraising software, booking catering, or creating marketing materials. Once you’ve wrapped up your fundraiser, determine whether you made back the money you put into the event and extra to power your mission. 

A high ROI is a great indicator that your auction was a success. If you’re running at a loss or merely breaking even, your nonprofit has to do more in the future to use budget-friendly planning strategies and increase event revenue.

One way your nonprofit can save funds is by partnering with a local company. According to 360MatchPro’s guide to corporate philanthropy, a business can help you by offering in-kind donations for auction items and packages or providing financial support. Your nonprofit can partner with a local restaurant to offer a free dining experience or coupon booklet as one of your auction items. This will save your nonprofit money so you can boost your ROI. 

Collecting data is the best way to assess your nonprofit’s fundraising progress and determine how you can improve your strategies for the future. After you collect these metrics, take the time to review them so you can build a clear roadmap for future auctions. Remember to share relevant metrics, like your total funds raised, with your nonprofit’s audience so they understand the impact of their contributions and are more likely to give again. 

How to Collect and Use the Data In Your Donation Form

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Whether it’s a physical sheet of paper or a page on your organization’s website, a donation form is a crucial component of any nonprofit’s giving process.

A donation form not only allows you to accept and record donations, but when created correctly, a donation form can unlock powerful data to track fundraising trends, make informed decisions, and strategize future fundraising efforts. Moreover, donation forms can reveal valuable insights into how supporters give to your organization and how best to communicate with them in the future.

With this in mind, in this guide, we’ll answer the following frequently asked donation form-related questions:

Before diving into building a data-driven donation form to boost giving to your organization, let’s first review its core components.

What is a nonprofit donation form? 

A donation form is a key tool used by nonprofits to collect information and process contributions. Donation forms can exist both as physical forms that supporters can fill out by hand and as digital forms that supporters can fill out on your online donation page.

 

At its core, your donation form should include fields for basic contact information, gift amount, and payment details. However, many donation forms include additional fields that help nonprofits better understand, thank, and retain their donors. Below, we’ve cataloged the most essential fields to consider including in your donation forms.

What should be included in a donation form? 

  • Contact information. Ask for donors’ names, emails, phone numbers, and physical addresses to follow up with thank-yous and personalized appeals in the future.
  • Donation amount. This is a necessary field to complete a donation, but it’s also important to understanding giving trends and knowing how close you are to reaching your fundraising goal.
  • Payment information. In order for a donation to be processed, you’ll need to collect information about how a donor plans to pay. 
  • Matching gift search. Including a matching gift tool on your donation form allows donors to determine if their employer has a corporate giving program that will amplify the impact of their donation.
  • Campaign-specific survey questions. Depending on the fundraising campaign, you might ask additional questions about how donors learned about your nonprofit and why they’re donating. To make your form as streamlined as possible, consider making these questions optional.
  • Thank-you landing page. Once donors submit their donation, automatically direct them to a thank-you page that suggests other ways for them to get involved in your cause.

Using these fields to collect donor information not only helps build out your donor database but also provides vital data and insights that can improve supporter engagements and further develop relationships. 

What data should you collect from a donation form? 

Each field in your form can translate into impactful giving data. As a result, you can learn more about your donors:

    • Personal information. When someone makes their first donation, the most basic information you’ll receive is their name and contact information. As a result, your nonprofit can use this data to address donors by their preferred name and title in your future solicitations to improve your chances of receiving a response.
    • Engagement history. Assess the frequency of a donor’s contributions and their average gift amount alongside other ways (volunteering, attending events, serving on your board) that they’re involved in your organization. With this information, you can predict the timing and amount of future donations you will receive from a given group of donors. 
  • Demographic information. Information about your donors’ educational background, age, location, hobbies, interests, and reasons for giving all serve to help you better understand and connect with supporters.
    • Employment info and matching gift eligibility. An individual’s business affiliations can give you an idea of their net worth and potential connections. Plus, if they work for a company with a matching gift program, you can reach out to begin the gift match process.
    • Payment preferences. People can make donations with cash, credit, debit, online payment systems, and checks. Tracking how donors give will help you tailor your future asks and the payment options you give your donors.
  • Communication preferences. Similar to payment preferences, knowing how your donors want to receive communications from your organization allows you to target your giving requests more effectively.

Even if you’re not able to collect all of this information in your donation form, that doesn’t mean those data points are lost forever. With just a core set of basic donor data collected in your form, a third-party provider can append additional data to enhance the information in your database.

How do nonprofits collect donation form data? 

While you can certainly collect donation data with hard-copy donation forms—and some donors will prefer that!—integrated online forms and fundraising tools make it vastly more manageable for you to organize, update, and analyze your fundraising data. As a result, your team can spend less time trying to catalog data and more time responding to trends and implementing your insights.

For the most effective data-driven donation forms, your nonprofit should plan to invest in:

  • A payment processor that helps you securely collect billing information, prevent fraud, export data, and avoid hidden fees.
  • A constituent relationship management (CRM) system to ensure your donor data is centralized and accessible for both future outreach and strategic planning.
  • An online fundraising platform, such as one of these solutions recommended by Re:Charity, to easily and automatically track donor data as supporters fill out your online donation form to make their gift.

When choosing solutions to create and process your donation forms, look for those that can be integrated into your existing systems. Always customize your tools and donation forms to fit the unique needs of your organization, collect the most impactful data, and streamline the giving process. 

Once you begin collecting donation form data, you can take the next steps to use this data to optimize your form and your requests for donations. iATS’s guide to accepting donations online recommends: 

  • Removing excessive and redundant fields that can slow down the donation process and lead to form abandonment.
  • Branding your form to align with your organization’s logo, colors, images, tone, and fonts.
  • Adding suggested giving amounts and recurring gift options to encourage donors to increase support for your organization.
  • Optimizing your form to automatically adapt to be accessible across different screen sizes.
  • Automating receipts and thank-you letters to send to donors immediately after the gift is processed.

As you collect more data, continue to refine your donation form to drive more conversions and maximize gifts. Good luck!

About the Author:

This is a guest post from Peggah Azarvash at iATS Payments. Peggah is a passionate iATS Payments’ Sales Executive with 10 years of experience, providing payment solution support and guidance to nonprofits.

Why Your Nonprofit Should Be Collecting and Analyzing Data

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As a nonprofit fundraising or marketing professional, you’re always looking for ways to connect more deeply with your donors and create outreach campaigns that resonate with them. Whether it’s your online fundraising pushes or awareness campaigns, you want to develop content that speaks directly to your supporters’ preferences and motivations. 

These outreach efforts all have one thing in common — they’d all be vastly improved with the incorporation of data analytics. 

Never before have nonprofits had greater access to high-quality data, such as charitable giving statistics, as well as the necessary tools to collect and understand the data. This information can help guide your organization’s fundraising and marketing efforts to ensure you’re making the most of every supporter interaction.

In this quick guide, we’ll discuss the three reasons why your nonprofit should be collecting data: 

  1. Data collection is no longer out of reach.
  2. Data helps you connect with your donors.
  3. Data can improve your fundraising. 

We’ll also highlight a few best practices for editing and organizing your data properly to ensure you’re using it to its full potential. Let’s get started. 

1. Data collection is no longer out of reach. 

The first reason your nonprofit should be collecting and assessing data is because the process has never been easier. Software solutions specifically built for nonprofits have made data collection and analysis accessible for organizations of all sizes.

Let’s take a look at a few of these solutions and how they simplify and streamline the data collection process:

  • Nonprofit CRM: Your nonprofit’s CRM is your most important tool for collecting and assessing donor-related data. Plenty of nonprofits turn to comprehensive systems like the Salesforce Nonprofit Success Pack (NPSP) in place of other solutions to store and assess donor data using a robust database. With your donor database, you can store data regarding donors’ names, contact information, past giving history, event attendance, and more. Then, you can leverage this data in outreach campaigns and donor stewardship efforts to build genuine supporter relationships. 
  • Donation software:With powerful donation software, you can not only accept online payments but also automatically collect information about the individuals submitting those gifts, such as their names, contact information, and even how they heard about you. 
  • Event management software: Your nonprofit probably hosts a variety of events throughout the year, from fundraising 5Ks to galas, auctions, and more. Event management software allows you to easily track metrics such as ticket sales, total fundraising amount, and attendance rate. 

You might think these tools are only available to large, well-funded organizations, but the truth is that nonprofits of all sizes can access them. For instance, the Salesforce NPSP offers free subscriptions for up to 10 users from your organization. 

Also, while you may assume these tools are complicated to set up and use on an ongoing basis, that isn’t the case. The initial set-up for some of these solutions will take some work, but once they’re up and running, they can function nearly automatically and often integrate with your existing software platforms. This can save your team plenty of time and allow you to avoid any manual data entry and assessment tasks.

2. Data helps you connect with your donors.

Getting to know your supporters is probably one of the most pressing tasks you work on daily. When you prioritize building authentic relationships, it becomes much easier to ask for donations later on down the road. 

Using donor data, you can step into supporters’ shoes to understand their perspectives and figure out the best ways to reach them on a personal level. Collecting donor data allows you to: 

  • Personalize messages: You can use tools like your online donation form and CRM to store personal information that lets you get to know your donors better. Then, you can personalize outreach using donors’ names, referencing their previous involvement, and sending them new opportunities based on their past interests. 
  • Segment donors for tailored outreach: Using the donor data stored in your nonprofit CRM, you can group donors based on shared characteristics using a process called segmentation. For example, you might create groups for new donors, volunteers who haven’t yet donated, lapsed donors, and major donors. After you’ve defined these groups, you can send messages to each segment that resonate with their preferences and interests. This makes your outreach feel more relevant and relatable. 
  • Optimize marketing content: All of the marketing platforms you use, from your email marketing system to your social media pages, collect analytics about your audience’s behavior. These metrics allow you to understand which marketing messages supporters interacted with the most and why. You can capitalize on your most engaging strategies and adjust the ones that aren’t working as well to optimize your marketing content. 

Your supporters broadcast their preferences and interests constantly through the ways they interact with your organization. It’s your job to collect these data points and assess them strategically to connect with your audience more deeply. 

Supporters will feel much more inclined to continue connecting with your organization if you’ve made a serious effort to get to know them and appeal to their interests. This can help boost your donor retention rate and develop long-lasting donor relationships. 

3. Data can improve your fundraising. 

You may sometimes feel like your fundraising planning consists of a little bit of strategy and a little bit of luck. With data, you can make your campaigns more strategic by relying on hard facts rather than hunches or best guesses. 

Here are just some of the ways that data can improve your fundraising: 

  • Event analytics can help you determine why attendees decided to register, when they were most engaged throughout your events, and what influenced them to give to your mid-event fundraising pushes. Plus, you can collect data through event tools such as sign-up sheets or post-event surveys which ask supporters to provide feedback on their most and least favorite aspects of the experience. All of these factors allow you to plan a more engaging event next time around. 
  • Donation page data can help you determine your most popular donation amounts and donors’ preferred giving methods. Then, you can use this information to establish your suggested giving amounts and ensure that you have the proper payment processor system. 
  • Donor data can also allow you to craft more tailored fundraising requests. You can pull information from your CRM such as your donors’ names, titles, and past donation amounts to personalize your outreach and request an appropriate donation amount. 
  • Predictive data can help you conduct prospect research — the process of identifying potential major donors. NPOInfo’s guide to fundraising data explains that you can use your CRM to keep an eye on donor trends, such as donation size growth and increased participation in events and other opportunities. These trends might reveal that certain donors are willing and able to become major contributors. 

This is just the tip of the iceberg when it comes to how you can use data to optimize your fundraising campaigns. You can also keep track of overarching fundraising trends using data points such as your fundraising return on investment (ROI), online donation rate, and donor retention rate. All of these data points will give you a bird’s-eye view of the effectiveness of your fundraising strategies and where you should focus your energy. 

Before you can start collecting and leveraging data effectively, ensure your organization has a solid data hygiene strategy. Audit your existing data for irregularities, eliminate or correct errors, and establish standardized data entry procedures for your entire team to follow. 

Once your data is clean and organized, you’ll be able to rely on it for future fundraising and marketing campaigns. This can help boost your ROI since you’ll only be directing outreach to active supporters using their accurate contact information. 

When your organization has a clear plan for collecting and analyzing multiple types of data, you’ll be prepared to take on fundraising challenges with an informed, data-driven strategy. 

 

About the Author

Karin Tracy

Karin Tracy, VP of Marketing at Fíonta, is a seasoned designer and marketer with a passion for serving nonprofit organizations and being a small part of bettering the world. She is a certified Pardot Consultant and Marketing Cloud Email Specialist, a fan of automation and reporting, a lover of animals, and devourer of popcorn.

At Fíonta, Karin drives marketing efforts for all internal and external projects. Her direct service work is focused primarily on marketing strategy and automation for Fíonta’s MCAE (Pardot) clients.

3 association event tools and how to leverage their data

3 Association Event Tools and How to Leverage Their Data

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Association events can be some of the most financially taxing one-time investments that your organization makes over the course of a fiscal year. Of course, your event content may remain on-demand through a paywall on your association website. However, the event itself and the bulk of its initial engagement and financial potential are usually concentrated in just a single afternoon or a few days.

This can create a lot of pressure for your team, as you try to not only exceed your initial investment but also thoroughly engage members and provide them with valuable experiences. That’s what makes it so important to ensure that you’re using whatever tools are available to you to boost attendance, maximize engagement, streamline operations, and make the most of your association events.

In particular, we’ve identified three important software solutions that no association event should go without and necessary features to look out for. From interactive event platforms to effective data hygiene practices, make sure that you come prepared with these tools for your next event:

Ready to supercharge your in-person, hybrid, or virtual association events? We’ll begin with the most powerful software solution: event management software.

event management software

Event Management Software

Event management software is a broad set of tools that helps your organization plan, promote, and manage your events. This software has a hand in virtually every step of the event lifecycle, from facilitating multichannel marketing to generating post-event reports, and it’s built to make the event experience better for both the people organizing it and the attendees who register for it.

That being said, some event management systems are more comprehensive than others. If you’re looking for a robust, all-in-one platform to help your team improve the creation and execution of your events, the Fonteva guide to event management software names top providers that you should consider, as well as the features of a strong event management solution. For example, keep an eye out for:

  • The ability to plan and manage all event formats—virtual, hybrid, and in-person
  • Easy-to-use, mobile-optimized registration forms to streamline registration
  • Seamless data integration with your association management software
  • Reports on event and attendee data
  • Management capabilities for vendors, sponsors, speakers, and exhibitors

Additionally, if you want to ensure that your event management software has your specific needs and requirements in mind, then opt for a platform from an association-specific software provider.


An event platform

An Event Platform

As virtual and hybrid events continue to grow in importance, it’s essential for you to invest in an online event space where all attendees can enjoy everything that your association has to offer.

While there are plenty of free conferencing apps floating around with basic streaming and discussion features, a dedicated event platform gives you the power to effectively interact with virtual attendees, encourage greater member engagement, and facilitate networking and community-building.

This Re:charity article on updating your association tech strategy dives deeper into the topic of community-building and networking, explaining how they are the backbone of any association—particularly those made for professionals in the same industries. This makes it critical to invest in tools that support these member-to-member activities, especially during your events.

In particular, seek out an event platform that offers:

  • Live chat and reaction features
  • Virtual community and committee creation features
  • Viewable attendee profiles
  • Chat or video invitation capabilities

These tools aren’t only important for virtual attendees, but they can also help in-person attendees use their mobile devices to connect with others and enjoy a fuller, multi-faceted event experience.
membership data software

Membership Data Software and Resources

Events provide a notable opportunity for associations to better connect with their members. If done correctly, your association can even grow your donor community. However, this is only possible with high-quality membership data management.

Having software to manage your membership will make it easier to continually learn more about your members and greatly enhance your follow-up phase after the event is done. Prompting your members to sign up with detailed and up-to-date contact information is a must. This goes for their guests, as well. Using membership management software is the best way for your association to keep detailed records at your event so that you always know how to contact your members afterward.

Unsure what data you should be targeting? Here are some suggestions for what data you should collect:

  • Preferred name
  • Age
  • Email address
  • Phone number
  • Physical address
  • Employment status and employer
  • Educational background

You can collect more detailed data as well, but these are simple metrics that you can collect on a sign-up sheet at your event. Use membership management software in order to keep this data organized. It’s incredibly valuable to leverage in future connections with your member community.

If your nonprofit is running into roadblocks in finding content to add to your membership management software, you might want to consider appending your member data. A good indicator of if you’re in need of appends is if you’re constantly sent to voicemail when you call clients or if the mail you send them gets forwarded back to you. Having up-to-date records is critical in preserving your relationships with your members. Appending your data is also important for encouraging a strong turnout to your events. Services such as NPOInfo provide appending services so that you can build strong, long-lasting contact with your members.

Regardless of whether you’re hosting a virtual networking fair or an in-person awards ceremony, all event types and styles can be improved when the right software is powering the planning, management, and hosting processes. While you may be tempted to cut costs and avoid relying on dedicated event software, these systems are available for a reason. And by taking advantage of the software solutions and platforms we’ve highlighted, you can increase member engagement, leverage your data, raise the value of your membership program, and reduce stress for your event organizing team.