The title of the post, “Improving Donor Retention: Best Ways to Keep in Touch”

Improving Recurring Donor Retention: 4 Ways to Keep in Touch

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According to CharityEngine’s statistics, monthly donations made up 31% of all online fundraising revenue last year, and the average recurring donor stays engaged for more than eight years. This makes these supporters a highly valuable source of regular, long-term revenue—if you can retain them.

Fortunately, retaining your recurring donors doesn’t have to be a challenge. All you need to maintain relationships and keep them interested in your work are a few smart communication and marketing strategies. Let’s walk through four ways to proactively keep in touch with these vital supporters.

1. Personalized email updates

Sending periodic updates on your nonprofit’s work helps you keep recurring donors in the loop, even if they’re not checking in on your campaigns regularly. However, generic newsletters alone won’t cut it. To foster loyalty, every email update should feel tailored and intentional.

Think about what you would want to hear from a nonprofit you give to regularly. Likely, your supporters want to know how you’re using their funds and what’s going on at your organization generally. They might wonder how they can get more involved or if you have any pressing needs. To keep them informed, send engaging, personalized emails using these tips:

  • Share brief impact updates with monthly thank-you messages. Level up your donation acknowledgement emails by adding a few lines about the donor’s impact each month. When possible, include data specific to their previous contributions.
  • Invite them to relevant events and volunteering opportunities. Send invitations to involvement opportunities based on each recurring donor’s preferences and charitable areas of interest. For example, you might promote an appreciation gala to long-time recurring donors and invite younger, local supporters to an in-person volunteer event.
  • Update donors on the success of your monthly giving program. Everyone loves to feel like they’re part of an exclusive club, so remind your recurring donors that they are! Share data about the collective impact of monthly donors and the program’s overall success.

Track email marketing metrics to determine how effective these tactics are for your donor base and pivot as needed. Don’t forget to integrate recurring donors into your general donor engagement efforts, too. Along with these updates, they should receive feedback surveys, newsletters, and other relevant outreach.

2. One-to-one text messages

Text messages are a low-lift, high-impact way to stay connected with recurring donors. They have staggeringly high open rates, recipients often read them right away, and they’re easy to respond to if donors have questions. When someone does respond, your nonprofit can naturally engage them in a one-to-one conversation that feels much more personal than email.

Plus, texts are highly versatile. With the right SMS marketing tools, you can automate several different types of touchpoints and easily personalize them with recurring donors’ names and gift amounts. This might include:

  • Thank-you texts: “Thanks, David – we just received your monthly gift of $30! Recurring donors like you make our work possible 🙏 Check your email for a receipt.”
  • Program updates: “Langston, did you hear about our latest Atlanta housing initiative? Read our press release here to learn more. We couldn’t do it without you!”
  • Reminders to update payment information: “Hey Selena, we ran into an issue completing your latest $20 monthly gift. Please update your payment information here to continue making a difference.”
  • Answers to donors’ questions: “Great question, Dana! You can increase the size of your monthly gift at any time by emailing us or filling out this form. Appreciate your support!”

Beyond sending these common messages, Mogli explains that you can even create text-based surveys to gather quick donor feedback. Your monthly giving supporters can answer questions directly from their text messaging app while your organization automatically records new data in your CRM.

3. Impact-driven anniversary cards

Celebrating donor milestones is a great way to add heartfelt, personal touchpoints to your communication strategy. For recurring donors, their first year of monthly giving is a major milestone. Recognize this achievement with an anniversary card sent via direct mail or email.

A simple “happy anniversary” will put a smile on a recurring donor’s face, but you can take your message further by incorporating personal details and information about the supporter’s impact. Consider small, easy ways to infuse impact data into your anniversary cards, like adding:

  • A photo of smiling volunteers or community members.
  • Short quotes from grateful beneficiaries.
  • A small graph or chart that visualizes the donor’s personal impact in the last year.
  • Tangible details about what their gifts funded, such as “100 meals for TN residents in need.”

In addition to anniversary cards, send celebratory messages for birthdays and holidays. Each of these moments gives you a chance to keep your nonprofit top-of-mind and deepen relationships with monthly donors.

No matter what channel you use to send these messages, ensure they’re short and unobtrusive. Never include an ask in a birthday or holiday message—just remind recurring donors that you’re thinking of them on this special occasion and are grateful for their continued support. For long-time recurring donors, you might even mail them a small gift to show your appreciation.

4. Automated, behavior-based outreach

Go beyond basic personalization and segmentation strategies by building automated retention flows based on recurring donors’ behavior.

Use automation tools like Salesforce Nonprofit Cloud to set up triggers for specific outreach and communication journeys. Once a donor takes the specified action to trigger the journey (such as signing up, missing a payment, etc.), they’ll receive a series of targeted, highly relevant messages designed to boost retention. You can incorporate messages from multiple channels and space them out as needed.

For example, say you want to create a new recurring donor welcome series. Your automated journey might look like:

  1. A supporter signs up for recurring giving and makes their first monthly gift.
  2. Your nonprofit immediately sends an automated thank-you text message and an emailed donation receipt.
  3. Within 24 hours, you follow up the text with a more in-depth email welcoming them to your monthly giving program.
  4. A week later, you share an update about your nonprofit’s plans for the year and how the donor’s recurring gifts will play a part.
  5. After their second monthly donation, you send a special thank-you eCard to celebrate their first two months of recurring giving.

There are plenty of other behaviors you might watch out for and create automated outreach journeys to address. For instance, declining engagement or a missed payment could trigger a cadence for recurring donors at risk of lapsing, while another could target donors with upgrade potential.

Recurring donors are highly valuable members of your support base, so the work it takes to retain them is always worthwhile. With these data-driven strategies, you’ll create high-touch, high-impact experiences that help you retain recurring donors for the long haul.

Explore the fundamentals about donor cultivation in this comprehensive guide.

Donor Cultivation 101: How to Build Lasting Relationships

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As of 2024, the number of new donors nonprofits acquired—in other words, donors who gave for the first time—fell by 11.5% compared to the previous year. Even the number of major and supersize donors, who tend to be the most loyal, declined by 4.7% and 2.3%, respectively.

Combined with general declines in fundraising revenue, these figures highlight the importance of fostering relationships with donors to keep them invested in your mission. Donor cultivation, supported by data-backed insights and decision-making, is the best way to form and deepen these meaningful connections. 

In this guide, we’ll explore the core concepts you need to get started:

The goal of donor cultivation is to connect with your supporters, understand the reasons behind their generosity, and make them feel like invaluable agents of change. But the first step toward these benefits is understanding the basics—let’s begin!

Unlock the insights you need to cultivate lasting relationships with new supporters. Get a quote!

Donor Cultivation Basics

What is donor cultivation?

Donor cultivation is the process of establishing and strengthening relationships with prospective donors before asking for a contribution. Key aspects of donor cultivation include identifying potential donors, learning about their interests and motivations, and inspiring them to give by appealing to those motivations.

Donor cultivation is a cyclical process fueled by insightful data your nonprofit collects, such as donors’ wealth capacities, giving histories, and contact information. The ultimate goal of donor cultivation is to create a sustainable base of loyal donors who support your organization’s overall mission and goals.

What is the difference between donor cultivation and stewardship?

While cultivation and stewardship aren’t the same thing, they are connected. Both practices are phases in the donor cultivation cycle and play a crucial role in your fundraising and donor retention efforts.

Here’s a quick summary of the difference between the two terms:

A summary of the difference between donor cultivation and donor stewardship, as well as the key activities associated with each one (detailed in the text below).

  • Donor cultivation: Cultivation prioritizes forming meaningful relationships with prospective donors before soliciting a gift. The goals are to build rapport with prospects, encourage them to donate, and establish a strong foundation for a long-term relationship.
  • Key activities: Identifying and researching prospective donors, establishing and nurturing relationships with prospects, crafting personalized communications to engage prospects, educating potential donors about your mission, and capping off these efforts with a tailored solicitation.
  • Donor stewardship: Stewardship comes after the prospect donates, focusing on thanking donors for their generosity and keeping them engaged in your mission. The goal is to ensure donors feel valued and understand their impact so they feel motivated to continue giving.
  • Key activities: Acknowledging and thanking donors for contributions, recognizing donors via special events or donor walls, reporting the impact of donors’ contributions, providing personalized engagement recommendations, soliciting feedback, and maintaining the relationship between gifts.

When your nonprofit does its homework during the cultivation phase, you’ll set yourself up for success in the stewardship phase. Rely on your data to consider donors’ interests, preferences, giving histories, and key milestones as you nurture relationships going forward.

What are the benefits of cultivating donors?

Every organization’s reason for cultivating donors remains the same: they want to establish and deepen relationships with those who believe in their cause. As you pursue this goal, you’ll likely find that effective donor cultivation can also bring about benefits like:

  • Engaging donors: The cultivation process helps create engagement opportunities that encourage donors to interact with your organization and learn more about your mission, programs, and impact.
  • Building trust: A 2024 study found that trust in nonprofits increased by 5 points to 57%. Nevertheless, there is still plenty of room for improvement via steps like committing to third-party ethics standards and fostering transparent relationships. Donor cultivation efforts demonstrate your commitment to transparency, accountability, and responsible stewardship of donations.
  • Retaining more supporters: Effective cultivation means you can retain more donors and inspire them to stay engaged in your activities. Set up communication cadences and spark meaningful relationships at the cultivation stage of the cycle, following up with regular communications, personalized recommendations, and recognition during the stewardship phase.
  • Boosting donor lifetime value: As fundraisers, we all know that donor attrition can be costly. Use donor cultivation to make an excellent first impression and secure that coveted first donation. Then, follow the donor cultivation cycle to inspire donors to give again and donate larger gifts over time, increasing their lifetime value.

As you can see, donor cultivation and stewardship are closely intertwined. You’ll need to practice both to take advantage of each of these benefits. Think of it like a relay race—eventually, you’ll need to pass the baton from initial relationship cultivation to long-term stewardship. 

The Donor Cultivation Cycle: 5 Key Phases

The process of seeking donations and building relationships with donors must be cyclical. Otherwise, you’d have to recruit new supporters for each gift, which would quickly become too expensive and time-consuming to manage. This repetitive process is known as the donor cultivation cycle or fundraising cycle.

The donor cultivation cycle is made up of the following phases:

The donor cultivation cycle, detailed below.

1. Identification: This stage requires finding people with the capacity and interest to support your cause. Consider everyone in your network who might support your mission, including current small or mid-level donors, recurring donors, volunteers, etc. Consult board members’ and donors’ networks to tap into new audiences.

💡Pro Tip: Follow data hygiene best practices to ensure your file is up-to-date and accurate, and leverage predictive modeling tools to predict which prospects are most likely to convert or upgrade.

2. Qualification: Next, you’ll qualify prospects by assessing their giving capacity, philanthropic interests, and likelihood of supporting the organization. These findings will help you prioritize prospective donors so you can devote more resources to those most likely to contribute a significant gift.

💡Pro Tip: Score donors based on key factors like giving history, wealth, personal connection to your cause, and community connections, with high scores indicating an ideal prospect.

3. Cultivation: Based on your research, begin forming a relationship with the prospect, educating them about your nonprofit’s mission, programs, and impact. This step typically involves activities like sending personalized communications that appeal to their interests, inviting them to join events, and promoting other ways to get involved (like volunteering).

💡Pro Tip: Segment donors based on shared characteristics, developing tailored communications for each segment. Be sure to evaluate and tweak segments as your audience of prospects and supporters evolves.

4. Solicitation: Once you’ve cultivated a relationship with the prospective donor, it’s time to make your fundraising ask. Depending on their potential giving level and communication preferences, you might meet with the prospect face-to-face, send a fundraising letter or email, or make an online appeal.

💡Pro Tip: Infuse your ask with details that appeal to the donor, and align the appeal amount with what you know about their financial capacity and willingness to give. For example, if you’re soliciting a gift from a retired musician, you might highlight the impact of your music therapy program.

5. Stewardship: Your work isn’t done when you receive a gift—in fact, the stewardship phase is just getting started. As mentioned earlier, this step involves thanking and acknowledging donors, communicating impact, and encouraging deeper engagement.

💡Pro Tip: Frequently check in with donors and collect feedback to see how things are going. Consider implementing a feedback loop to gather insights via surveys, evaluate their comments, and report back on whether you’ll implement their ideas.

Did you notice the common thread that runs through each of these steps? It’s data.

Donor cultivation and the broader donor cultivation cycle are all about getting to know your supporters, applying that knowledge to your interactions with them, and fostering relationships founded on trust and respect. This is why having a clean, comprehensive dataset on hand is so important. If your nonprofit is struggling with missing or outdated information, consider leveraging data append services to fill in the blanks.

10 Proven Donor Cultivation Strategies

1. Ensure data is clean, consolidated, and up-to-date.

Data hygiene is the ongoing process of maintaining a clean database free of errors and duplicate or outdated records. Prioritizing data hygiene will allow you to spot opportunities more quickly, allocate your resources more efficiently, and even reengage lapsed donors.

Get started by conducting an audit of your database to identify and delete any unnecessary, outdated, inaccurate, or duplicated data. Then, set standardized rules for data entry and formatting, and apply those rules to the data left in your file. Examine the remaining information, identifying any gaps you may need to fill in via data appending services. Additionally, make sure you’ve backed up your data in case something happens to the original file.

Remember that this is an ongoing process, so you must repeat these steps regularly. Set a schedule for the large-scale data audits, such as once per quarter.

2. Leverage prospect data.

We recommend tracking these important types of donor data:

  • Contact information: Track and update postal addresses, phone numbers, and email addresses. Accurate contact details are essential for delivering your communications and engaging donors—otherwise, you’ll waste resources on communications that reach no one.
  • Giving history: Track the amount, frequency, and date of each donor’s contributions, identifying giving patterns you can use to generate targeted fundraising appeals. For first-time donors, you may be able to learn about their giving history with similar organizations if they’ve donated significant amounts.
  • Engagement history: This refers to any nonfinancial engagement from supporters, such as volunteering or attending an event. While engagement doesn’t always equal funding, highly engaged supporters tend to be more interested in your work and mission (and more likely to donate!).
  • Demographic details: Collect demographic information about donors, such as age, gender, and income. This information will allow you to craft appeals tailored to their budgets and interests.
  • Donor preferences: Your nonprofit should track donors’ interests, values, and philanthropic preferences. Use this data to tailor engagement efforts to each donor’s individual needs and build a deeper relationship.

Don’t panic if you don’t have some of these key pieces of information. Data appends allow you to acquire any missing or outdated information in your CRM by cross-checking the information you have with a comprehensive external database.

Unlock the insights you need to cultivate lasting relationships with new supporters. Get a quote!

3. Personalize the journey.

Each supporter follows a unique path, from discovering your nonprofit to making that first donation. For instance, they might see your social media posts, click through to your website, and sign up for newsletters. From there, it’s up to you to spark a relationship and craft a donor journey that aligns with their preferences and needs.

Here are some quick tips to make personalization less daunting:

  • Segment donors. It’s impossible to cater to each and every minor preference, but you can personalize communication at a larger scale with segmentation. Create groups of donors based on shared characteristics and craft targeted communications for each segment. For example, one group may have the giving capacity of mid-level donors, prefer email communications, and be interested in your food pantry’s community garden program.
  • Develop individualized cultivation plans. When it comes to potential major donors, you should create a plan for each prospect that outlines personalized engagement activities, the ideal communication frequency, important preferences, and approved recognition methods. However, you can apply this strategy to small donors as well by creating plans for each donor segment.
  • Provide tailored recommendations. Donors don’t want to feel like a walking ATM. Instead of centering all of your interactions with them around soliciting a financial donation, recommend other ways to get involved based on their past preferences. Based on their preferences, invite them to events they might be interested in, suggest blog posts about topics they care about, and more.

Be sure to track the effectiveness of your messages with each individual or donor segment. Adjust your approach as needed to maximize your resources and impact.

4. Offer unique fundraising opportunities.

Unique fundraising opportunities can help inspire donations, and one of our favorite options is donation eCards. You can create branded eCards that donors can send to their loved ones, either letting them know they gave in their name or encouraging them to donate, too.

Alternatively, create cards for special occasions that anyone can buy. With holiday donation cards, supporters can celebrate birthdays, say thanks to their loved ones, or send well wishes —all while supporting your cause.

Sell fundraising eCards like this one to cultivate donors and inspire them to donate.

To sell the eCards, Fundraising Letters’ charity eCards guide recommends the following methods:

  1. Use eCards as integrated donation forms. Add eCards directly to your site’s donation process. A donor will select their preferred eCard, choose a donation amount, add the recipient’s contact information, and supply their payment details.
  2. Sell eCards as fundraising products. If you have an online fundraising store, add your eCards and sell them for fixed rates. Donors can browse your collection, personalize the eCards, and send them to friends and family.
  3. Add eCards to your donation confirmation page. Embed your eCards into your giving confirmation page. It can be a fun surprise if a donor doesn’t know they can send an eCard until it pops up on the confirmation page.

The key to this strategy is to leverage a strong eCard creation platform. We recommend eCardWidget for its user-friendly design tools and fundraising features that make it easy to sell digital greeting cards to support your cause.

Cultivate donor relationships with personalized eCards for your nonprofit. Learn about eCard Widget!

5. Maximize donors’ impact with matching gifts.

Matching gifts multiply the gifts your donors give. If their employer offers a matching gift program, their donation to your nonprofit could be eligible to be matched. This could turn a $100 donation into $200 at no extra cost to the donor.

Here are the most important ways to promote donation matching during the donor cultivation cycle:

  • On your website: Encourage prospective and current donors alike to check their eligibility. Consider creating a dedicated landing page for information about matching gifts.
  • Across digital communications: From your social media posts to your monthly newsletter, mention donation matching whenever you can!
  • On your donation form: Add a snippet about matching gifts to your donation form and an employer research tool to your confirmation page.

Accurate employer information is essential for effectively following up with match-eligible supporters. Learn more about this process with our guide to employer appends for nonprofits.

6. Highlight and communicate your impact.

Think of first-time donors as strangers to your cause. They know little about your mission, programs, or impact. It’s your responsibility to measure that impact and communicate it in a compelling, yet transparent and honest, way.

Consider leveraging nonprofit storytelling to convey your programs’ outcomes, weaving in metrics that add data-backed support to emotional success stories. Expand on your mission using the following story elements:

  • Compelling, relatable characters: Center the people, things, or places that are impacted by your story. For example, you might interview a real beneficiary and tell their story or describe the history of a landmark or monument your organization protects.
  • A clear setting: Use descriptive language to help readers understand when and where this story is taking place.
  • An engaging plot: Shape your plot using the hero’s journey, three-act structure, or another tried-and-true formula. Typically, stories include a hook or intriguing introduction, a central conflict, a climactic clash between the protagonist and the conflict, and a resolution to the conflict.

Don’t write off the resolution with a quick “and they all lived happily ever after.” This is where you can make your programs, services, and impact shine.

For example, perhaps your animal shelter tells the story of its work through the eyes of an abandoned mother cat struggling to keep her kittens safe, fed, and comfortable. After days of searching for scraps, she’s lured in by food set out by your trap, neuter, release (TNR) team, and the mother cat and her babies are sent to one of your foster homes! At this point in the story, layer in statistics about how many similar cat families you help each year and how many animals you adopt out to loving families.

7. Plan a communication cadence.

When building new relationships with potential supporters, consistency is key. To ensure you’re nurturing these relationships and engaging them at key points, create a standard communication cadence that everyone on your team follows.

Here’s a sample communication cadence for cultivating new supporters who have not yet donated:

  • Welcome and introduction: After an individual signs up for your newsletter, registers for an event, etc., send the new supporter a welcome email that provides an overview of your mission, values, and programs. Thank them for joining your community.
    • When? Within one day of the initial interaction.
  • Share impact stories: Follow up with an email sharing compelling success stories that showcase how your organization has made a difference.
    • When? One week after the initial interaction.
  • Educate and engage: Email the supporter detailed educational content about your work, including blog posts, videos, or infographics. Add a call to action (CTA) prompting them to take action.
    • When? Two to three weeks after the initial interaction.
  • Show transparency and impact: Provide a more detailed update on how donations are used and the progress you’ve made toward your goal—include specific numbers to back up your claims.
    • When? One month to six weeks after the initial interaction.
  • Recommend other ways to engage: Using anything you’ve learned about the prospect, recommend additional ways to get involved that appeal to their interests.
    • When? Six to eight weeks after the initial interaction.
  • Inspire a sense of urgency: Share time-sensitive campaigns or urgent needs, such as reaching your end-of-year fundraising goal or rebuilding after a natural disaster, to inspire supporters to take action.
    • When? Around two months after the initial interaction.
  • Share a personalized ask:
    • When? Two to three months after the initial reaction, no more than two weeks after the urgent appeal.

Remember, your communications shouldn’t stop here. Now, you’ll need to start the cycle over again by thanking donors for their support, continuously sharing your impact, and providing updates about your programs and beneficiaries. These stewardship efforts will then set up your next fundraising ask for success.

8. Prepare for challenges and rejection.

When you finally make that fundraising ask, you need to be ready for whatever response supporters have. While the goal is always a resounding “yes,” some donors may respond with questions or reject your request for support. However, there are ways to respond to these more negative responses and maintain the positive relationships you’ve built during the donor cultivation process.

Here’s how you might respond to common challenges or rejections from potential donors:

The most common donor challenges and rejections paired with recommended responses (detailed in text below).

  • “I can’t afford to donate right now.” Acknowledge that you understand their reasoning and validate the forms of support they are able to contribute, no matter how small. Offer alternative forms of support that they can do, like volunteering or spreading the word about your cause.
  • “I don’t know enough about your organization.” Address any specific questions they have and share impact reports, success stories, and blog posts. Consider revisiting your welcome materials to see if there are ways to improve how you educate newcomers about your mission.
  • “How can I be sure my donation will be used well?” Assure donors that you are dedicated to transparency and honesty. Confirm that you will answer any and all questions about resource allocation, and provide materials like audited financial statements, your annual report, and third-party certifications.
  • “I want to see more results before donating.” Offer to share more success stories, ongoing projects, or measurable outcomes. For potential major donors, you could offer to set up a meeting between them and your program director to go over your daily operations and how they impact the community.

Sometimes, supporters just aren’t ready, willing, or able to give, and that’s okay. Know when to take no for an answer and simply follow up with educational content or invitations to support your cause in other ways. Forceful or unrelenting attempts to secure a donation will only drive these supporters away, sacrificing all of your hard work from the cultivation stage.

9. Create a culture of gratitude.

Whether or not they’ve donated, you never want supporters to feel like you only care about their money. No matter what they contribute to your cause, your nonprofit should strive to show them how much their involvement matters. Get everyone on your team on the same page by building a culture of gratitude.

This practice starts with your leaders. Encourage leadership to model gratitude in their daily interactions with staff, volunteers, and other supporters—for example, they might highlight a staff member who went above and beyond in weekly team meetings. These small efforts stack up, and they set the tone for your organization’s interactions with donors.

In addition to sharing prompt and personalized thank-you messages, consider setting structured recognition programs for donors and volunteers to recognize your most dedicated supporters. Frequently seek feedback from supporters and implement their suggestions when you can. Track and celebrate milestones and important dates, such as the anniversary of their first donation or their birthday.

10. Recommend additional ways to engage.

When it comes to donor cultivation, non-financial forms of engagement, like volunteering, attending events, and connecting with your online community, can be just as meaningful. Getting donors involved in these other areas of your organization can help them see firsthand why financial support is so crucial. Plus, they’ll recognize that your nonprofit views them as more than a funding opportunity.

You can also increase engagement by expanding your nonprofit’s network. Establishing deep roots in your community can help you become a more meaningful, recurring part of their lives. For example, you might work with local businesses and institutions to:

  • Establish workplace giving programs with local businesses.
  • Secure event and campaign sponsorships from businesses.
  • Co-host programs and events with other nonprofit organizations.
  • Lend volunteer power to public institutions (e.g., help clean up your city’s park).
  • Offer free educational programming in partnership with peer organizations and community groups.

Corporate giving programs are among the easiest ways to get started expanding your network and building more touchpoints with donors. That’s because they’re mutually beneficial for both your nonprofit and businesses, which receive public recognition and increased employee engagement as a result of giving back to the community. It’s a win-win!

Wrapping Up

Effective donor cultivation looks different for every organization. Beyond understanding the fundamentals of the cycle, your nonprofit will thrive by experimenting with different strategies like thank-you eCards and data appending.

Remember, the cycle is an ongoing process—it never truly ends. Rather, you need to re-enter donors into the cycle every time they give, so you can maintain those relationships and upgrade their support.

As you refine your donor cultivation strategies, check out these additional resources:

The title of the blog post, Using Donor Data to Improve Fundraising Campaigns

Using Donor Data to Improve Fundraising Campaigns: 3 Tips

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Your donor data isn’t just a collection of numbers—it’s a treasure trove of insights that can strengthen your organization’s operations in various ways, especially when it comes to your fundraising strategy.

By identifying patterns and trends in your donors’ demographics, capacity to give, donation patterns, and communication preferences, you can more effectively tailor your campaigns to engage your donors and reach your goals.

In this guide, we’ll explore three expert tips for using donor data to improve your fundraising campaigns. Let’s begin.

1. Prepare your data to be useful.

To make the best decisions possible about leveling up your fundraising strategy, your donor data needs to be organized and accurate. Here are some ways you can improve your nonprofit’s data hygiene:

  • Identify where all of your data lives. Your donor information may be sitting in several different solutions, such as your constituent relationship management platform (CRM), fundraising platform, or email marketing tool. Note where all of your information is, and then implement integrations between your tools to ensure you can access everything in one place. You can also set up a data warehouse to collect, process, and organize data from these different sources. Note that even if you have a well-integrated technology stack, you should still identify the ultimate source of truth for your data. In most cases, that will likely be your CRM.
  • Clean up your existing data. Remove duplicate entries, correct errors (such as misspelled names or incorrect email or home addresses), and update outdated information.
  • Supplement existing data if needed. As you review your donor information, you may discover gaps that would be useful to fill ahead of your next fundraising push. In these cases, it may be appropriate to conduct a data append. Data appends can help you access donors’ phone numbers, email addresses, geographic data, and more so that you have a fuller picture of who they are and how to connect with them.
  • Standardize data formats. Consistency in formatting allows you to process and analyze your donor data more easily. Ensure your formatting is the same across the board for all phone numbers, addresses, and donor names.

Prioritizing data hygiene will allow you to hone in on patterns and trends in your data and focus on key metrics useful in a fundraising context. This means you may need to conduct a big one-time cleanup if you haven’t for a while. However, you should also implement robust processes to ensure that once your data is organized and accurate, it stays that way as you collect more.

2. Embrace donor segmentation.

Donor segmentation is the process of dividing your donors into groups based on shared characteristics. Using donor data, you can segment your donor community in various ways, such as by location, engagement level, giving capacity, or communication preferences.

Segmentation allows you to tailor your campaign outreach to donors at scale. For example, you can divide your donors by donor type, such as first-time donors, major donors, and recurring donors. You can then design different messaging for those groups.

Here’s what this might look like in practice:

  • First-Time Donors: As these donors haven’t committed to giving your organization further support, focus your messaging on building relationships that will lead to future donations and engagement. Send personalized thank yous for their first donations and invite them to stay involved through events and volunteering. When the timing is right, suggest smaller, additional gifts to your next campaign.
  • Recurring Donors: These donors are familiar with your organization and provide regular support. Provide frequent updates on your nonprofit’s goals and achievements, and invite them to level up their giving for your campaign through sustainer upgrades.
  • Major Donors: Since these donors give your nonprofit its largest gifts, they deserve the most personalized experiences with your organization and its campaigns. Ensure that all communications have a high level of personalization, and when donors give to your campaign, report back on the long-term impact of those contributions. Also, offer these donors special recognition opportunities, like naming rights for programs or spaces, personalized invitations to events, and possible speaking opportunities.

In an ideal world, you would design perfectly personalized fundraising outreach for every donor who supports your organization. But with a donor community of thousands, that’s just not possible.

Segmentation allows you to achieve a realistic and effective level of personalization for your donors, saving you time and resources while also still helping each donor feel seen and valued by your organization.

3. Analyze trends and patterns in donations.

A major part of planning a successful fundraising campaign is setting realistic and ambitious fundraising goals and designing careful fundraising asks that will help you achieve those goals. The best way to do this is to turn to your data, analyze the trends and patterns you see in donations, and make data-driven decisions.

Here are some effective strategies for doing so:

  • Look at past donation frequency and amounts. How often do donors give to your cause, and at what levels? Go further by connecting these numbers to your supporters’ behavior. For instance, you may find that donations increase after certain types of outreach This insight may prompt you to replicate successful strategies for future campaigns.
  • Identify your current donor retention rate. Your donor retention rate is the percentage of donors who continue to support your mission over time. To increase your retention rate from campaign to campaign, focus on first-time donors. Nurture relationships with them by engaging in thoughtful follow-up to increase the likelihood of them becoming long-term supporters.
  • Analyze donor lifetime value (LTV). LTV allows you to calculate the revenue potential a donor holds for your organization. To find it, multiply the average length of time as a donor by their average donation amount. Multiply the resulting number by the average donation frequency. You can calculate LTV for different donor groups to better understand who to prioritize during your next campaign. For instance, you might notice that donors who made their first donation at an event have a higher LTV than donors who gave their first donation online. Consider using custom reporting or custom dashboards to help your organization visualize this information.
  • Monitor overall campaign effectiveness. Keep an eye on donation data before, during, and after your campaigns to identify which strategies generate the most donations. You might notice that certain fundraising approaches or communication channels yield the best return on investment (ROI), which can help you as you design future campaigns.
  • Pinpoint if/how donors have taken advantage of corporate giving opportunities. Many of your donors likely work for employers with corporate giving programs, which can provide additional value to your organization’s campaigns with little effort from individual donors themselves. Check out your donor data to see if your supporters are taking advantage of matching gift or volunteer grant programs. Then, boost the likelihood they participate by actively promoting corporate giving opportunities in your marketing materials.
  • Watch for seasonal patterns. Many organizations notice that there are peak times during the year when they pull in more donations than usual. For example, an educational institution may see that donations pick up in the fall after dipping in the summer. Understanding seasonal patterns allows you to plan your campaigns around peak times so that you appeal to donors when they’re most likely to give.

Your organization doesn’t always have to reinvent the wheel to see better fundraising results. In fact, experimenting with new strategies for each campaign may send a message that your organization is inconsistent.

Instead, by studying your donor data, you can do more of what is already working. Review your donation data and campaign results regularly to stay up to date on what is driving great results.

Your donor data holds the key to understanding your community of supporters and improving your operations, especially your fundraising work. As you manage your data effectively, embrace the process of donor segmentation, and analyze giving trends and patterns, you’ll be prepared to make thoughtful improvements to your strategy that boost your fundraising revenue.

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Top Nonprofit Cloud Tools That Drive Data-Backed Decisions

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Nonprofit Cloud offers an enormous breadth and depth of specialized tools for nonprofits and grantmaking organizations. Built on Salesforce core, It leverages the power of Salesforce CRM to help nonprofits effectively manage and analyze data.

As Fíonta explains, Nonprofit Cloud is ideal for measuring your impact, tracking program progress, and generating reports and visuals communicating your success to key stakeholders. Its tools allow nonprofits to forecast trends and campaign performance, providing the insights needed to make data-driven decisions.

We’ll explore some of the top ways Nonprofit Cloud helps nonprofits track and analyze data effectively. Let’s begin.

Benefits of Using Nonprofit Cloud Tools

Double the Donation’s guide to data collection highlights some of the key benefits of leveraging donor and campaign data, such as:

  • Providing an accurate impact measurement
  • Helping organizations effectively allocate resources
  • Promoting informed decision-making rather than guessing

Nonprofit Cloud empowers your organization to reap these benefits by managing each core part of your operations, including fundraising, program management, and case management.

Top Nonprofit Cloud Tools

The following tools and features are designed to help nonprofits easily and accurately track data, keep data clean and organized, and quickly gain useful insights that inspire wise decisions.

Fundraising Tools

The Nonprofit Cloud for Fundraising module unites fundraising teams on a single platform, offering purpose-built tools your team can use to strengthen donor relationships, improve efficiency, analyze data, and more. The module includes apps tailored to different roles, including fundraising strategy, donor engagement, philanthropy and partnerships, and general fundraising operations.

When it comes to fundraising data, these tools simplify and enhance tracking and analysis:

  • Flexible gift entry: Nonprofit Cloud offers your organization the flexibility to accurately track various types of donations. Enter standard one-time gifts made by individuals or set up recurring gift tracking. Your team can also create a batch to enter a large number of gifts at once, saving time and reducing the chance of human error.
  • Source codes: Source codes are unique codes included in specific links. The source code is activated when a supporter or participant clicks one of these links. Your team can then track campaign performance, understand donors’ communication preferences, calculate ROI, and personalize future communications. As a part of the Salesforce Summer ‘24 release, you can manage outreach source codes using the campaign flow in Marketing Cloud Growth Edition.
  • Custom donor scores: Build custom scores for your donors based on recency, frequency, and monetary (RFM) values. These scores provide a cumulative, at-a-glance RFM score for each donor. Donor scores can be viewed on the donor’s profile along with demographic data and other key insights to quickly gauge the supporter’s affinity and responsiveness to a certain cause or campaign.

These flexible tools ensure that your data reflects your nonprofit’s unique needs and practices, enhancing your data’s accuracy and clarity.

Program Management Tools

Nonprofit Cloud for Programs helps nonprofits plan, deliver, and track their programs. This module improves participant experiences, streamlines staff workflows, and yields the insights needed to improve offerings.

Some of the tools that offer these insights are:

  • Participant profiles: If your nonprofit works with individuals, you likely set goals for participants, assign them to programs, disburse benefits, and manage tasks related to that individual. These details and notes from your sessions are stored within a single participant profile. This gives anyone working with the participant a detailed overview of their history with your nonprofit, goals, and progress so your staff can make the best choices for that individual.
  • Program Management Home Page: This out-of-the-box home page is another product of the recent Summer ‘24 release. It is designed to give your team a comprehensive overview of your nonprofit’s program delivery and allow staff to monitor the status of your programs closely. From this single page, you can quickly assess whether programs are on track to meet organizational goals, get a simple overview of your programs and benefits, and track new referrals.
  • Cohort objects and fields: Group your program participants together using the new Program Cohort object. Then, move those participants through the program together and easily compare cohorts or measure an individual’s progress against their cohort. Nonprofit programs can vary widely and have unique needs, and this method of data collection helps your staff account for those needs and idiosyncrasies.

Managing programs is demanding and has many moving parts. Nonprofit Cloud’s unified platform provides comprehensive overviews of your programs’ health, promoting informed decision-making that drives long-term success.

Case Management Tools

Nonprofit Cloud for Case Management is housed within the Program Management module and emphasizes providing better participant outcomes. This solution remedies heavy case manager workloads, disjointed systems, and barriers to transparent communication and collaboration across your teams.

Additionally, Nonprofit Cloud’s case management tools offer the following features for enhanced data collection and management:

  • Easy, streamlined note-taking: Allow staff to quickly capture detailed notes from sessions with participants. Populate notes with additional information like attendance records, timestamps, and supporting documents for the most comprehensive records possible. These notes can be shared with other case managers, making participant transition simple and keeping data consolidated.
  • Dynamic assessments: Use these assessments during intake to ensure staff ask new participants the most relevant questions. Additionally, staff can easily add necessary documents to the assessment and allow participants to navigate the process at their own pace. This ensures the participant’s intake is efficient and pleasant and organizes all necessary information in a single location.
  • Adaptable data tracking: Your staff will use the Case object to plan care for the participant. Cases can span across multiple programs, and staff can loop in multiple individuals, such as caretakers or other team members at your organization. This flexible tool can conform to any program structure, making it easy to record and report your progress.

Accurate data collection is critical for case management. It influences quality of care, resource allocation, and long-term planning for your programs. In the context of fields like healthcare, your data collection methods must be secure and ethical to comply with regulations.

Other Salesforce Tools and Features

Remember to stay cognizant of and try out other options within Salesforce. With Nonprofit Cloud, your organization can access common features for Industries, apps from the AppExchange, and tools belonging to other Industry Clouds. These solutions can extend Nonprofit Cloud’s capabilities to assist with data hygiene, security, and efficiency.

Consider looking beyond Salesforce for additional assistance for larger organizations or those with very complex needs. Working with a Salesforce tech consultant can help you implement the solution, clean up and migrate data, and maximize your investment in this powerful CRM. If needed, research other services that can enhance your data quality to drive more accurate insights, like appending missing information or enriching your first-party data with third-party, market-level insights.

Collecting, managing, and cleaning your nonprofit’s data is key. After all, if your database is flawed or biased, the insights you glean from it will be, too. Nonprofit Cloud offers powerful, flexible tools that revolutionize how your nonprofit records and analyzes data about your donors, campaigns, and programs.

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How Your School Can Leverage Donation Tracking: 4 Data Tips

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As a school, charitable gifts from parents, students’ families, and other members of the community are what help you offer the best, most enriching educational experiences possible. This funding helps make things like fun field trips and school-wide events and celebrations possible.

But, are you doing all you can to secure as much funding as possible? In addition to choosing fundraising ideas that align with your audience’s preferences and promoting your campaigns, accurately tracking data can help make your fundraisers successful.

In this guide, we’ll explore a few tips your school can use to accurately track donations and gain insights to boost revenue.

Use the right fundraising software.

A key part of fundraising is accepting as many payment methods as possible, giving your supporters the flexibility and convenience to choose what works best for them. However, this can quickly become complicated from a financial and data-tracking standpoint.

For example, how can you consolidate data from multiple sources like the donation form embedded on your school website, third-party payment apps, and more? The answer is to select specialized school fundraising software that will track and aggregate your donation data. 

Solutions like 99Pledges offer reports that reveal highlights like total donations and number of participants as well as more granular, line-by-line details about individual donors. In addition to these reports, 99Pledges’ guide to kids’ fundraising ideas recommends using this fundraising tool because it:

  • Leverages digital fundraising, helping organizations offer more flexibility to how donors give.
  • Can expand your school’s fundraising potential by reaching geographically remote donors.
  • Allows for a lot of flexibility and creativity when choosing a fundraising idea.

Combined, these benefits mean that your school can launch creative, successful campaigns all while keeping a handle on its fundraising data.

Consider data appends.

Once you have the right solution in place and start seeing your donor data roll in, you might notice some gaps in the information. While you’ll be able to see basic details about donors, like their name and preferred giving method, you may not be privy to other information without performing a data append.

Data appending simply adds new information to your database, either by correcting and updating your existing file or supplementing it with information from external sources. Some of the most common types of data appends include:

  • Contact information appends: Collect donors’ contact information, including phone numbers, email addresses, and home addresses.
  • Employer appends: Learn who your donors’ employers are. This can be particularly helpful for securing matching gifts and other corporate gifts from their employers.
  • Demographic information appends: Append information like donors’ age, gender, income, marital status, and more to build more targeted communication strategies.
  • Social media appends: Update and add information about donors’ social media usage. Then, you can use this information to learn more about them through their profiles, engage them via their preferred platform, and invite them to follow you.

So, what would using data appends look like for your school? Let’s say your school’s baseball team needs to fundraise to travel to an out-of-state baseball camp, and you decide to perform demographic and employer data appends. The former helps you choose the perfect baseball fundraising idea to excite and engage your target audience. The latter identifies donors who work for companies with matching gift programs so you can remind them to apply for a matched gift.

The best way to safely enrich your data—and keep it clean and organized—is to work with a professional service. Research and meet with candidates before selecting one to ensure you choose the right option for your school.

Keep data clean and organized.

“Garbage in, garbage out,” is a commonly used phrase in the computer science world that sums up the impact of using low-quality data. In other words, if your data is flawed, outdated, or poor quality, any insights or output from that data will be too. 

Proper data management and data hygiene practices can keep the garbage out of your database. Frequently audit your donation data to resolve issues like:

  • Duplicated entries for the same donor or donation
  • Incomplete information about donations
  • Outdated information (e.g., a donor moves and their address has changed)
  • Data formats not being standardized

Once you’ve corrected these issues, you can use your clean, accurate donation data in many ways. For example, use your average daily donation amount to make accurate predictions about whether you’ll reach your fundraising goal—and, if you’re not on track, make an effort to course correct. Or, follow Double the Donation’s advice and gamify the process by using a fundraising thermometer to publicly track your progress toward the goal.

Set up automated processes.

Finally, use your fundraising software and donation data to take some of the repetitive fundraising tasks off your plate. Automation can streamline repetitive, rote tasks like sending:

  • Donation receipts: These receipts are legally required for any cash gifts over $250, making them a pain point for many schools. However, automation ensures that donors receive accurate receipts immediately following their donation. Make sure the receipts include key information such as the donor’s name, the amount they donated, and whether the donor received anything in return for their gift.
  • Reminders to pay pledged donations: With pledged donations, donors pledge to give a certain amount at a later date. For example, you might hold a walk-a-thon and collect pledges based on how far participants walk. Automated reminders can prompt donors to donate the pledged amount or simply remind them that you’ll be billing the donation to them.
  • Thank-you messages: Cultivate long-term relationships with donors by sending them heartfelt thank-you messages. Choose an action, in this case donating, that will trigger a thank-you message within 24 to 72 hours. Don’t forget to make these messages genuine, personalized, and authentic. Greet the donor by name, mention their specific gift, and tell them how their individual donation will make a difference at your school.

When using automation, always remember to balance efficiency and convenience for your fundraising team with personalization. The last thing you want is for your school’s communications to feel cold or robotic.

While tracking your donations may seem like a minor step you could skip over, it’s critical to successful fundraising. To truly understand and efficiently engage with your supporters, make sure to choose a tool that will do the heavy lifting for you. Then, you’ll have easy access to data that reveals who your school’s supporters are, their giving habits and motivations, and ways to inspire them to give again and again.

Donor Segmentation 101: Tips for Better Nonprofit Analysis

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Nonprofits looking to step into the world of fundraising data analysis often begin with donor segmentation. Segmenting donor data enables nonprofits to understand their audiences on a deeper level and form more meaningful relationships.

This guide will cover what you need to know to get started with donor segmentation, from common segmentation strategies to software tools that help streamline the process.

What is Donor Segmentation?

87% of businesses say at least some customers expect personalized content. However, developing personalized content for every single one of your supporters would be a major drain on time and resources, especially for large or growing nonprofits.

Donor segmentation is the process of grouping your nonprofit’s donors based on characteristics they have in common. Using segmentation, your nonprofit can develop personalized communications for specific audiences, rather than specific individuals. This can save time while still delivering the personalized experience today’s supporters are looking for.

Strategies for Segmenting Donors

You can group donors in any number of ways, but some categories are more helpful than others for your nonprofit’s strategic decision-making.

For example, recency, frequency, and monetary value (RFM) segmentation is a common tactic. RFM segmentation is a great place to start if you’re looking to explore ways to improve your fundraising outreach because it breaks donors down into categories based on their giving habits.

With this segmentation strategy, you’ll group donors based on the following donation criteria:

  • Recency: Recent or lapsed donors
  • Frequency: Monthly, quarterly, annually, sporadic, etc.
  • Monetary value: Small, mid-tier, or major donors

Of course, RFM segments aren’t the only donor groupings you could create. You may also choose other segmentation strategies, such as dividing donors according to their:

  • Donation type: In-kind or monetary donations
  • Preferred communication platform: Email, direct mail, social media, text, phone calls, or face-to-face meetings
  • Reason for giving: Experience as a volunteer or beneficiary, a family connection to your mission, having a job within the same field as your nonprofit, etc.
  • Preferred program or campaign type to support: Peer-to-peer fundraising, volunteer program, or other specific programs
  • Demographics: Age, gender, location, profession, etc.

 

Develop your segmentation strategy based on your fundraising goals. For example, if you want to increase donor retention, segmenting donors by recency can be a great way to identify those who are likely to be retained and those who are at risk of lapsing. Furthermore, if you want to develop personalized outreach ahead of a capital campaign, grouping donors by reason for giving will allow you to craft impactful messaging to drive your campaign.

What Kind of Tools Do You Need for Donor Segmentation?

You’ll need two things to start segmenting your donors: accurate data, and the tools needed to gather it. Let’s explore some common data-gathering tools and the types of information you can collect using these solutions.

Fundraising and Nonprofit CRM Software

Your fundraising platform and nonprofit CRM system can work together to gather information about donors’ giving patterns. Your fundraising tools are the solutions you use to accept online donations, such as your donation form or peer-to-peer fundraising pages. Your nonprofit CRM, also known as donor management software, is the platform you use to store donor data.

According to Bloomerang’s fundraising software guide, these software platforms help streamline the fundraising process by “[managing] all fundraising campaigns, communications, and reporting from one central system.” With these tools, you can collect data such as:

  • Average donation amount
  • Date of last donation
  • Donation type
  • Donation frequency
  • Past involvement in peer-to-peer fundraising
  • Past volunteer experience

Using this data, you can segment donors by donation amount, recency, frequency, and past involvement.

Wealth Screening Tools

Wealth screening solutions are tools or services that analyze donor data to pinpoint supporters who reflect the characteristics of a major donor. These solutions can help identify the following wealth and warmth indicators:

  • Giving capacity
  • Past donations to other organizations
  • Profession
  • Business affiliations

Wealth screening data will allow you to build a detailed profile of who your major donors are. This can help determine the best communication channels and strategies to use to recruit more major donors.

Donor Surveys

Donor surveys are an effective way to gather any data that is difficult to collect automatically using your software solutions. These surveys allow you to ask donors questions to fill any gaps in your database. With the help of donor surveys, you can gather data such as:

  • Demographics, including age, gender, geographic location, and level of education
  • Preferred communication platform
  • Giving motivations

Donor surveys can help provide more context and background information on each of your segments, helping you understand donors on a more individualized level.

To create donor segments, filter the data in your CRM based on your chosen criteria, and then save each grouping as a unique segment. Once you have several groupings, you can easily reach out to each segment using different marketing channels, like email, direct mail, or phone calls.

Tips to Make the Most of Donor Segmentation

Segmenting donors is just the first step of a larger data analytics process. After developing segments, you can leverage them in multiple ways to further your marketing and fundraising efforts. Use the following tips to make the most of your segmentation:

Create user personas

Personas are fictionalized representations of different segments within your donor base. As you build donor personas, you’ll give each one a unique name, overarching characteristics, unique motivations, and recommendations for how to engage with them.

Here’s a brief example of a persona for an environmental nonprofit that uses tech to mitigate the negative impacts of climate change:

  • Name: Daniel Vega
  • Age: 38 years old
  • Location: Seattle, Washington
  • Level of Education: Master’s Degree in Computer Science
  • Job: Senior Developer at a Tech Agency
  • Lifestyle: Daniel is a working professional with a deep interest in technology as well as the outdoors. He enjoys outdoor activities like hiking, mountain biking, and photography.
  • Reason for giving: Daniel wants to support organizations that use innovative tech solutions to solve environmental issues. He also wants to give to organizations that he knows for sure will make good use of his donation.
  • Communication preferences: As a tech-savvy individual, Daniel prefers digital communication platforms like email and social media over other platforms like phone calls or in-person meetings.

The purpose of developing personas is to make them as realistic and specific as possible. Develop between three and five personas to ensure you’re targeting your core audience groups.

Develop personalized messaging

Take your personas a step further by designing personalized messaging for each segment. Expanding on the previous example, here are a few types of messages that might resonate with Daniel:

  • Impact stories: Daniel wants to ensure his donation will be put to good use. Impact stories that include data and success stories from beneficiaries will be useful for showing Daniel that his gift made a real difference.
  • News about innovations: Daniel is also interested in advancements in the environmental tech sector. Sharing recent studies or innovative technology our nonprofit is using will pique his interest and show how our organization is on the cutting edge.
  • Opportunities to engage: As a tech professional himself, Daniel may be interested in using his skills to support your mission. Invite Daniel to engage more deeply with volunteer opportunities, pro-bono work opportunities, and educational events like webinars.

No matter which persona you’re communicating to, remember that compelling true stories tend to be the most impactful messages. According to nonprofit statistics gathered by NPOInfo, 42% of donors said personal stories from a nonprofit’s beneficiaries influenced their decision to give.

Use your donor research to determine the types of stories that will resonate with each segment. For example, monthly donors may be interested in how their regular donations help keep your volunteer program going, while major donors want to know how you used their gift to refurbish your volunteer supply room.

Update segments regularly

As your audience grows and changes over time, regularly update your audience segments to ensure they reflect your donor base. Review your segments at regular intervals, such as once a year, to check in and update personas as needed.

Use this time to ensure you’re following data management best practices to ensure that your segments are based on accurate, reliable data. Incorporate data hygiene measures like:

  • Regularly auditing your data
  • Identifying duplicate, outdated, or inaccurate information
  • Eliminating or merging data securely

Also, check in with your data collection tools, like your donation form or donor surveys, to verify they’re gathering only useful data. Too much information can clog up your database, so streamline these forms as much as possible by just asking the necessary questions. For example, knowing donors’ favorite local restaurants isn’t as essential as knowing their contact information, favorite program to support, and preferred payment method.

Track engagement metrics across segments

Review key metrics to understand the effectiveness of your segmentation and personalization efforts. For example, you can track relevant engagement metrics like:

  • Email open rate
  • Donation page conversion rate
  • Donor retention rate
  • Average gift size
  • New donor acquisition rate
  • Donor upgrade rate (how often donors increase their giving amount)

Analyzing these metrics will help you adjust your strategy over time to continue connecting with donors in ways that resonate. For instance, if you notice a drop in your email open rate, you can refresh your personas and targeted marketing messages to ensure your communications are tailored to your audience’s interests.

With the right tools and data strategy, donor segmentation can be a lot more straightforward than you might think. All you have to do is develop a smooth transition from your data collection tools to your nonprofit database and segmentation filters. Then, you can start grouping donors based on shared traits and reaching out to them on a more personal level to address their unique needs and motivations.

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4 Data-Driven Fundraising Trends: Staying Ahead in the Field

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Staying on top of the latest and greatest in fundraising is essential for improving your nonprofit’s strategy and continuing to raise enough money to support your cause. In today’s fundraising climate, many of the hottest trends have one thing in common: data.

When you put data at the forefront of your strategy, you can dive deeper into your donor base’s specific preferences to create fundraising campaigns they’re likely to engage with. Check out some of the current data-driven fundraising trends and tips for how your nonprofit can stay ahead.

1. Predictive Analytics

Predictive analytics refers to the use of algorithms and machine learning to analyze data and make predictions based on that information. In the context of fundraising, predictive analytics can help you transform donor data into important insights that guide your fundraising decisions.

According to BWF’s guide to AI fundraising, there are three main types of predictive models nonprofits can use:

  • Giving behavior models. These models can predict factors like individual donors’ preferred giving channels, likelihood of renewal, and likely next gift amounts.
  • Predictive scoring. You may use predictive analytics to assign your donors engagement scores and categorize them based on recency, frequency, and monetary (RFM) value.
  • Giving program success models. Predictive analytics can also help you determine how successful different giving programs could be, such as annual giving, major giving, and planned giving.

Perhaps one of the most common use cases of predictive analytics for fundraising is donor prospecting. You can use predictive analytics tools to streamline the wealth screening process, identify potential major donors, find which donors are most likely to upgrade their giving, and more.

To successfully incorporate predictive analytics into your fundraising strategy, follow these tips:

  • Determine your goals. Before you dive into predictive analytics, choose fundraising goals to guide how you’ll use this technology. For example, the model you create will look very different based on whether you’re focusing on donor retention, prospecting, or planned giving.
  • Clean your data. The more accurate your data is, the better your predictions will be. Follow data hygiene best practices, such as auditing your database, appending missing data, and standardizing data entry, to prepare it for predictive analytics.
  • Choose the right tools. To implement predictive analytics, you’ll need to rely on the appropriate tools and technology to get the job done. Research your options, or outsource the process to an AI fundraising consultant for help.

2. Segmentation and Personalization

Donors crave personalized experiences. They want to feel special and know that your organization values their individual contributions to your cause and community.

The best way to personalize your communications is through segmentation. Segmentation is the process of grouping donors based on similar characteristics to better personalize your messaging to them. Nonprofits may segment their donors based on:

  • Average donation amount
  • Donation frequency
  • Donation recency
  • Donor lifecycle stage
  • Demographics
  • Communication preferences
  • Engagement level
  • Interests related to your cause

When segmenting your donors, it’s important that your nonprofit:

  • Defines its segmentation criteria. As you can see above, there are so many different ways you can segment your donors. Determine which segmentation criteria make the most sense based on your current goals, campaigns, and data.
  • Tailors its campaigns. Once you’ve successfully grouped your supporters, put your segments to use. Let’s say you’re running a discount card fundraiser. ABC Fundraising recommends this type of campaign because it allows you to gather support for local businesses and raise money for your cause. To maximize the success of your discount card fundraiser, you can use your donor demographic segments to help you choose businesses to partner with that reflect your target audience’s preferences. For instance, you could add a toy store to your discount cards if many of your supporters have children.
  • Updates its segments over time. As your donor base grows and changes, so should your segments. Reassess your segmentation strategy regularly to ensure it still reflects your supporters and their needs, and make adjustments where necessary.

3. Automation and Artificial Intelligence

AI can be a controversial topic, but when used correctly, it can help automate nonprofit fundraising processes and allow you to focus on more mission-critical tasks.

In addition to predictive analytics, your nonprofit can use AI for:

  • Donor segmentation. To more efficiently segment your donors, you can use AI to identify patterns in your donor base and group your donors accordingly.
  • Donor stewardship. Let’s say you’ve just wrapped up your school fundraiser and have a ton of tasks still on your plate but want to ensure you thank donors as soon as possible. You can use AI to automate thank-you messages to your donors before sending them more heartfelt notes once you have the time.
  • Donor support. If your inbox is full of donor questions, you may benefit from embedding an AI-powered chatbot on your website. This tool can help provide donor support by answering simple questions, guiding donors through the donation process, or giving them information about upcoming programs or events.

Using AI carefully and ethically is key. Follow these tips for responsible AI use:

  • Protect data privacy. You should store any donor data you’re collecting and using to power your AI fundraising efforts in a secure database or constituent relationship management (CRM) system. Make sure your platform has features like two-factor authentication, access controls, and SOC 2 Type II compliance.
  • Be transparent. Donors may be wary when they hear you’re using AI to process their data. Make it clear how exactly you’re leveraging their data to maintain donor trust, and let donors opt out of having their data used in your AI tools if they wish.
  • Hold your organization accountable. To keep your nonprofit accountable for responsible AI use, develop internal AI policies and guidelines for your team to follow. You should also have procedures for addressing any donor concerns about your AI use.

4. Impact Reporting

Donors want to know that you’re using their gifts responsibly. Many donors are happy to continue supporting your cause—under the unspoken caveat that you’re using their hard-earned funds to help those in need and drive your mission forward.

Keep donors updated on the facts and figures that demonstrate the outcomes of your fundraising efforts by:

  • Creating and sharing an annual report. An annual report is a document that summarizes your nonprofit’s activities for the past year. Include all important data points that illustrate the impact of donors’ contributions, and share the report with all stakeholders.
  • Using visualizations. Make the data in your annual report easy to digest by developing accompanying visualizations. Use a variety of charts and graphs to accurately depict your fundraising results and impact.
  • Incorporating storytelling. In addition to data, feature stories in your report that demonstrate exactly how your donors have allowed you to assist your beneficiaries. For example, an environmental conservation organization may explain that their flower fundraiser allowed them to move forward with their efforts to rescue endangered species like the Sumatran orangutan. They may highlight that one of the orangutans they rescued named Rue is now being rehabilitated at a local zoo thanks to donors’ generosity.

At the end of the day, your nonprofit aims to make a difference and help its beneficiaries as best it can. When you implement the most current data-driven fundraising trends, you can optimize your fundraising operations and maximize the support you gather for your mission.

Explore data-backed strategies that nonprofits can use to increase matching gift participation.

4 Data-Driven Strategies to Boost Matching Gift Revenue

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Matching gifts have the power to skyrocket your nonprofit’s fundraising potential. For every dollar a donor gives, another dollar could be waiting to be matched by their employer. However, many nonprofits struggle with limited donor awareness of matching gift programs and inefficient processes for identifying eligible donors.

These challenges often result in missed opportunities to double contributions and maximize revenue, but fear not! We’re here to shed light on data-backed strategies for identifying more match-eligible donors and driving matching gifts to completion.

Chances are, you just need to take a closer look at your donor data, clean up your identification processes, and be proactive with marketing. With some simple adjustments, you can level up your matching gift game and increase your cause’s revenue.

Employ multiple approaches to identify match-eligible donors.

Corporate giving research indicates that 78% of donors are unaware if their employer offers matching gifts and what the program’s guidelines are. This means it’s up to your nonprofit to educate donors.

According to that same resource, using multiple methods to identify match opportunities leads to a 77% increase in the number of match-eligible donations identified. Here are some efficient ways to identify these opportunities:

  • Collect employer information from donors. Make sure you know where your donors work. Ask for employers’ names in donor surveys, event registration forms, and donation forms. That way, you can directly look into those companies’ matching gift policies.
  • Invest in matching gift search tools. These tools enable donors to easily search for their employers’ matching gift programs and find guidance on submitting match requests. In the next section, we’ll explore ideal ways to integrate these tools into the donation process.
  • Host donor outreach events. Host in-person or virtual events focused on matching gifts where your nonprofit provides information and answers questions about matching gift programs. These events can also serve as opportunities to securely collect donors’ employer data.
  • Look for CLMA-certified employers. Keep an eye out for any donors in your network who work for CLMA-certified companies (Certified Leaders in Matching Automation). These companies, awarded for their seamless auto-submission functionality, are going to be some of your best matching gift opportunities. And the certification ensures the process is a quick and easy one for your supporters!

Above all, be proactive about marketing matching gifts. While you can look into companies that employ many of your donors, it’s impossible to research every donor’s match eligibility manually.

Instead, share informational posts on social media, mention matching gifts in all fundraising appeals, and post testimonials about the impact of matching gifts on your website. Urge supporters to check if their employers offer matching gifts, create helpful infographics, and share links to a matching gift search tool where supporters can research their eligibility. You can even tap into paid advertising to amplify your website’s dedicated matching gift page.

Integrate matching gifts into the donation process.

360MatchPro’s matching gift research indicates that 84% of donors are more likely to donate if a match is offered. Meanwhile, 1 in 3 donors will give a larger donation if they know their employer will match it.

There’s no better time to encourage donors to check into their eligibility than when they’re in the middle of donating! Simplify donors’ research as much as possible by integrating a convenient employer search tool into the donation process.

With the tool, donors can search for their employers and receive information about their matching gift program’s requirements for donation amounts, employee eligibility, and nonprofit eligibility. They’ll also see the rate at which eligible donations are matched, such as 1:1 (which is a dollar-for-dollar match) or 2:1 (which means an employer will donate twice as much as the original donation).

Here are some key places to embed this tool into your website and encourage participation:

  • Donation page. That same list of matching gift statistics states that 73% of donors will use a matching gift search field on a donation form. Embedding a search tool may even convince supporters to increase their contributions before hitting the “donate” button.

Embed an employer search tool into your donation page to encourage donors to research their employers’ programs.

  • Donation confirmation page. Give donors another chance to research their eligibility by embedding your search tool in your donation confirmation page. Knowing they have the chance to double the contribution they just made can encourage them to pursue a matching gift.
  • Post-donation follow-up. Encourage anyone who hasn’t submitted a request or verified their eligibility to do so with follow-up emails. For anyone who has submitted a request, send them updates as you track the progress of their match. Some matching gift software will even send automated emails, reminding eligible donors to submit their forms and donors with unknown match statuses to research their eligibility.

Highlighting matching gifts during the donation process shows donors that they can potentially double their impact. These reminders serve as a powerful incentive for donors to give and keep giving, because they know their gift will make a bigger difference than normal if it’s matched.

Use matching gift auto-submission to increase participation.

A tricky part of securing matching gifts is convincing donors to complete the match request form. They may want to multiply their contributions, but manually filling out a form for their employer can deter them. That’s where auto-submission steps in!

Offered exclusively by Double the Donation, auto-submission is the latest innovation in matching gift technology. Your software will do the heavy lifting by automatically completing donors’ match request forms. When donating online, all donors need to do is click a checkbox to opt into auto-submission. If eligible, the donor will be prompted to answer a few additional questions, such as providing their work email addresses, and the software will automatically submit their request form. That means less work for donors and more matching gift revenue for your nonprofit!

Auto-submission cuts down the matching gift process into three easy steps.

According to corporate giving software research, this technology is expected to help nonprofits yield an 80% increase in matching gift revenue. Be aware that this feature only works if companies use CSR software that integrates with 360MatchPro by Double the Donation.

Luckily, 360MatchPro is partnered with some of the most popular CSR software vendors, like Millie, POINT, Givinga, and Selflessly. Talk to your corporate partners who use these platforms to ensure they enable auto-submission, helping increase matching gift participation.

Append employer information for more accurate match identification.

Your nonprofit CRM houses valuable data, including donors’ employment details. You should collect donors’ employer information whenever you can do so naturally, such as through donor surveys, event registration forms, and donation forms.

However, people constantly change jobs, and their first thought isn’t necessarily to update their employer information with the nonprofits they support. That’s where data appending can help.

NXUnite’s data append guide explains the process of turning to an appending service provider who pulls data from external sources to correct incorrect and supplement incomplete data. They use supporter information you provide, such as contact information, to identify the correct individuals and pair them with their missing data.

Luckily for nonprofits, these services extend to employment information. By appending employer information to donor records, your nonprofit can identify donors who work for companies with matching gift programs. This enables your team to target these donors with matching gift outreach, increasing the likelihood that they’ll get their gifts matched. Not to mention, this means you can avoid reaching out to previously match-eligible donors whose new employers don’t offer matching gifts.

Final Thoughts: Start Using A Data-Driven Approach

Now that we’ve shared our favorite strategies, it’s time to put them into action. Take the first step by incorporating matching gift information into your outreach and integrating helpful software into the donation process. Soon enough, more matching gift dollars will start rolling in.

Remember, every dollar matched has the potential to make a greater impact on your organization’s fundraising goals. Get started and unlock the full potential of matching gifts to support your mission!

This guide shares data-backed ways to improve employee morale at nonprofits.

3 Data-Backed Strategies to Motivate Employees to Excel

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Nonprofits operate in a landscape where resources are limited and stakes are high. This makes it tough to set aside time to prioritize employee engagement. However, ensuring your team remains dedicated can directly influence your organization’s impact.

Fortunately, we have an abundance of nonprofit data and software available to understand the intricacies of employee engagement, and we’re here to share exciting opportunities for motivating your team.

Basing your employee engagement efforts on research can help unlock their full potential, driving them to excel in their roles and more effectively contribute to your organization’s mission. Now, let’s dive into our first strategy.

1. Use eCards As A Personalized Motivational Tool.

Employee recognition research indicates that 80% of employees are motivated to work harder when they feel recognized by their superiors, so recognize those who face challenges head-on and make the most of opportunities with our favorite strategy: eCards.

Also known as digital greeting cards, eCards allow you to recognize employees with a personalized, visually engaging virtual message.

Let’s look at how eCards can motivate your employees:

  • Celebrate milestones and achievements. eCards are versatile. Whether the eCard acknowledges a work-related accomplishment, birthday, or personal life event, sending thoughtful eCards demonstrates your nonprofit’s investment in employees’ well-being.
  • Create eCards that emphasize your organization’s mission. Your nonprofit operates with a strong sense of purpose, and eCards are an opportunity to promote your organization’s core values and appreciate employees who demonstrate them. By connecting an employee’s contributions to your nonprofit’s broader impact, you’ll create a deeper sense of fulfillment. Here’s an example of an eCard that does just that:

This employee appreciation eCard is branded with the organization’s colors and says, ‘Thank you for committing to our value: Compassion.’

  • Encourage peer recognition. Allow team members to send eCards to colleagues to acknowledge each other’s efforts. Not only will this boost morale, but it’ll also foster a culture of mutual support.

By infusing eCards into your everyday recognition strategy, you can create a work environment where employees feel valued and inspired to excel.

2. Create a rewards program.

Take your recognition strategies one step further with a rewards program. Around 75% of employees experience higher job satisfaction for 3+ months after receiving a thoughtful gift, and rewards programs help employees feel like they’ve earned those gifts.

Tangible rewards add an extra layer of motivation and don’t need to be extravagant. eCardWidget’s employee gift guide shares several thoughtful ideas for rewards that can motivate your team:

  • Gift cards to a restaurant, retailer, online marketplace, or entertainment service like Spotify
  • Company merchandise like t-shirts, hats, water bottles, and mugs
  • Health and wellness benefits like a stipend for a gym membership or fitness classes
  • Tickets to a sports event, concert, or cultural activity

You can manage this program manually, but we recommend automating the work with employee recognition software. These platforms help track employee performance and enable managers to identify and reward high-performing employees.

Try combining your recognition efforts by following up eCards with a tangible reward. For example, the individual who received the most recognition eCards during a performance period will receive a gift basket, or management may pick a few standout individuals to reward with branded apparel.

3. Streamline time-intensive tasks.

Repetitive and tedious work takes away employees’ time to focus on bigger projects that are more meaningful to your mission. Worse, it can even lead to employee burnout. Luckily, nonprofit technology is advancing every day and can eliminate this demotivator.

66% of employees claim they spend at least 2 hours per week handling less-than-productive tasks like sending project status updates. On the other hand, those who use automation tools and strategies can save a notable 3.6 hours per week.

Ultimately, choosing the right solutions and automating tasks when possible empowers employees to be more productive and successful in their roles, fostering a sense of accomplishment and motivation. Here are two solutions we recommend:

Data appends

Your nonprofit collects a lot of donor data, which can become outdated as people move, change their phone numbers, and get new email addresses. That’s where data appending comes in handy.

Instead of contacting donors to update their data, your team can outsource the work to a data appending provider. These services involve correcting outdated, void, or inaccurate data and supplementing existing data with information you don’t already have.

Here’s how data appending works with a service like NPOInfo:

  1. Select your services. Consider what gaps need to be filled in your database. This could include email addresses, phone numbers, postal addresses, birthdates, or employer information.
  2. Upload your records. Securely send your records to us with as much information as you can provide. We’ll use this information to identify your donors within our comprehensive database, so we can correct missing, outdated, or otherwise inaccurate details.
  3. Receive your appended records. We’ll return the updated information to your team and can even help you import the appended data into your CRM.

Enriching donor data provides your team with comprehensive, accurate donor profiles, empowering them to cultivate stronger donor relationships. Then, they can better tailor their fundraising strategies and do their jobs more efficiently, ultimately boosting employee morale.

Matching gift automation

Corporate giving is a powerful revenue source, and software makes it easy for your team to automate the matching gifts process. 360MatchPro’s nonprofit fundraising automation guide explains how matching gift software removes menial tasks from your team’s plates, empowering them to do more with their time and see a larger return on their fundraising efforts.

In particular, matching gift automation accelerates the process of identifying and claiming matches through powerful features, such as:

  • Automated match identification. Instead of manually researching and verifying matching gift eligibility for each donation, automation software instantly identifies potential matches based on the information donors provide.
  • Automated follow-up. Set trigger emails based on donors’ match status, reducing the manual outreach your team needs to conduct. The software will continue following up and drive matches automatically.
  • Auto-submission. Your donors can skip the process of submitting a match request altogether thanks to auto-submission, the latest innovation in matching gift technology. By clicking a checkbox while donating online, donors enable the software to fill out their requests automatically. That leads to more donors submitting their requests accurately and more revenue acquired.

Nonprofits Source’s online giving research has found that leveraging matching gift software leads to 77% more donations flagged as match-eligible, which can double or even triple your nonprofit’s donations. Even better, new auto-submission functionality is projected to yield an 80% increase in matching gift revenue. That means your fundraising team can accomplish more with less work!

These features ensure that matching gift opportunities aren’t overlooked, ultimately increasing your fundraising team’s impact and leading to greater job satisfaction.

Wrapping Up

From expressing gratitude to leveraging software to develop stronger donor relationships, you can boost employee morale at your nonprofit in several ways. When choosing strategies, take your employees’ preferences into account. You might even survey them to learn what ideas they’d find most impactful.

In any case, showing recognition and streamlining menial tasks are some of the most common ways modern organizations improve their workplaces. Start there and build an organization your employees are passionate about supporting.

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How to Protect Donor Data During Online Fundraising Events

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Online fundraising events have revolutionized charitable giving, enabling donors from around the world to contribute to causes they care about with ease. However, these events come with a significant responsibility—protecting sensitive donor data.

There are stringent regulations in place to protect an individual’s privacy online, and failing to secure donor data can result in legal consequences.

In this guide, we’ll explore four strategies for protecting donor data during online fundraising events. Whether you’re hosting a virtual silent auction, walkathon, or gala, these insights will help you take a responsible approach to fundraising and foster trust with your supporters.

Use Secure Platforms

The first step in hosting an online fundraising event is to invest in secure platforms that can facilitate giving while protecting sensitive information. These solutions may include:

  • Event hosting platforms and websites: The platforms and websites hosting online fundraising events are susceptible to various cyber threats. Implement web application firewalls (WAFs) and encryption (HTTPS).
  • Payment processing systems: Payment processing technology is at the heart of online fundraising, handling credit card transactions and other payment methods. It’s crucial to ensure that these systems encrypt data and are PCI-compliant.
  • CRM software: A Customer Relationship Management (CRM) system stores sensitive donor information, including contact details and donation history. To protect this data, conduct regular software updates.

Contact your software provider’s customer support team to inquire about their specific security measures. Understanding their security protocols will allow you to assess potential vulnerabilities and make informed decisions about your investment.

Implement Strong Access Controls

Access controls serve to safeguard donor data by regulating who can access, modify, or view sensitive information within your nonprofit’s systems. Take these steps to implement strong access controls:

  • Use strong, unique passwords: Encourage staff to use a password manager to generate and store unique passwords. Additionally, when asking donors to create login information for your event, ask them to create passwords that are difficult to guess by combining upper and lower-case letters, numbers, and special characters.
  • Implement two-factor authentication (2FA): Require donors, as well as your fundraising team, to use two-factor authentication when accessing donation portals or event management systems. This additional layer of security helps prevent unauthorized access, even if login credentials are compromised.
  • Restrict access: Only authorized personnel, such as administrators and trusted staff members, should have access to donor records. Conduct a thorough audit of your team to identify who requires access. Next, categorize donor data based on sensitivity, assigning appropriate permissions to each user role.

To ensure the continuity of fundraising efforts, establish procedures for emergency access in case of unforeseen circumstances or personnel changes. For example, before hosting an elementary school fundraising event, you might designate all permissions to the principal in the event that the fundraising team is out sick.

Educate Your Team

When it comes to data security, it’s important to ensure that your team understands the importance of safeguarding sensitive data and knows how to prevent breaches. Provide guidance on how to:

  • Avoid phishing. Train staff to recognize phishing attempts, which are often used to steal login credentials or distribute malware. Emphasize the importance of verifying the legitimacy of emails and links, especially those requesting financial information or login details.
  • Maintain data hygiene. Clean and up-to-date data is easier to monitor and analyze for signs of suspicious or unauthorized activity. Implement data hygiene best practices, including removing duplicate, outdated, or inaccurate records, to maintain data accuracy and integrity.

It can also be beneficial to conduct hands-on training sessions for your specific software. School Auction.net recommends designating a software lead to provide insight into each tool’s security features before and during the event.

Limit Data Collection

During the event, avoid collecting extraneous information that could put donor data at risk or complicate your data management processes. In most cases, you will only need to collect:

  • Contact details: Gather the donor’s contact information, such as email address, mailing address, and phone number. These are essential for sending donation receipts, event updates, and future communications.
  • Payment information: For processing donations, you’ll need the donor’s payment details, such as credit card number, expiration date, and security code. Ensure that you use secure payment processing methods and comply with PCI DSS standards to protect this sensitive information.
  • Donation amount: Record the specific donation amount or contribution made by the donor. This is essential for accurately acknowledging the gift, maintaining financial records, and cultivating relationships with donors.
  • Gift designation: If donors have specific preferences for how their contributions should be used (i.e. for a particular program or project), collect this information to ensure their wishes are honored.

According to NPOInfo, you may also need to collect information about donor communication preferences. Be sure to obtain explicit consent from donors if you plan to use this information for marketing purposes or share it with third parties. This is especially important in regions with strict data privacy regulations.

Remember, protecting donor data is not just a legal requirement; it is a testament to your organization’s integrity. Remain committed to data security before, during, and after hosting a nonprofit event and you will gain the trust of your donor base.